Problem

Possible cause

Solution

 

 

 

(continued from

There may be a paper

Try the following:

previous page)

jam.

• Check the computer monitor or

No page came out of

 

 

camera LCD for instructions.

the printer.

 

• Remove the paper from the IN

 

 

 

tray and the OUT tray.

 

 

•

If you were printing labels,

 

 

 

make sure a label did not

 

 

 

become unglued from the label

 

 

 

sheet while going through the

 

 

 

printer.

 

 

If the paper is still jammed, try the

 

 

following:

 

 

1

Turn off the printer.

 

 

2

Unplug the printer. Open the

 

 

 

rear access door by turning the

 

 

 

knob counter-clockwise.

 

 

 

Remove the door.

 

 

3

Gently remove the jammed

 

 

 

paper from the printer, then

 

 

 

replace the rear access door.

 

 

4

Plug the printer back in and

 

 

 

turn it on.

 

 

5

When you have cleared the

 

 

 

paper jam, print your document

 

 

 

again.

 

 

If you experience paper jams

 

 

when printing on photo paper, try

 

 

the following:

 

 

• Insert the photo paper as far as

 

 

 

it will go into the photo tray.

 

 

• Load one sheet of photo paper

 

 

 

at a time.

 

 

 

 

The print cartridge

Check the indicator lights. If all

 

cradle may be stuck.

three lights are blinking, the print

 

 

cartridge cradle is stuck. Remove

 

 

any paper from the print cartridge

 

 

cradle’s path, then press the

 

 

RESUME button.

 

 

 

 

troubleshooting: printing problems

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