Problem | Possible cause | Solution | |
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The paper type is set | The paper may be | If the paper is damaged, dark in | |
as Automatic, but the | marked, scratched, or | color, or contains metallic fibers, | |
printer does not use | wrinkled. | the sensor may not detect paper | |
the best print mode | OR |
| type and size accurately. Make |
for the paper. | The paper may be dark | sure the paper is clear and free of | |
| scratches or wrinkles and that is is | ||
| in color or contain | ||
| light colored and does not contain | ||
| metallic fibers. | ||
| metallic fibers. | ||
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| Windows PC |
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| • Select the appropriate paper |
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| type on the Quality tab of the |
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| printer Properties dialog box. |
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| Macintosh |
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| • Select the appropriate paper |
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| type on the Paper Type/Quality |
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| panel of the Print dialog box. |
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| The paper may be | Set the paper type manually | |
| letterhead or stationery | instead of selecting Automatic. | |
| with a preprinted pattern |
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| at the top edge. |
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| See the HP Photosmart Printer Help for more information on: | ||
| • | software problems |
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| • | error messages |
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troubleshooting: printing problems | 39 |