Problem | Possible cause | Solution | |
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When I connect a | You have connected your | Try the following: | |
USB cable between | computer to the camera | • Connect the USB cable to the | |
the printer and my | port on the front of the | USB port on the back of the | |
computer, I get an | printer. This port should | printer. | |
error saying YOU | only be used to connect an | If you were installing the printer | |
HAVE | HP | ||
software when you received the | |||
CONNECTED | camera to the printer. | ||
error message, try the following: | |||
YOUR COMPUTER |
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| Windows PC | ||
TO THE PRINTER'S |
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| 1 Uninstall the printer software. | ||
FRONT USB PORT. |
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| Insert the printer software CD | ||
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| ||
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| into your computer, click | |
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| Remove HP Photosmart | |
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| software, then follow the | |
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| instructions on your computer | |
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| screen. | |
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| 2 When the uninstall is complete, | |
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| restart your computer. | |
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| 3 Connect the USB cable to the | |
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| USB port on the back of the | |
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| printer. | |
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| 4 Reinstall the printer software. | |
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| See the Software Setup & | |
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| Product Support booklet for | |
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| instructions. | |
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| Macintosh | |
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| 1 Uninstall the printer software. | |
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| Insert the printer software CD | |
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| into your computer, select | |
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| Uninstall from the Installer, then | |
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| follow the instructions on your | |
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| computer screen. | |
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| 2 When the uninstall is complete, | |
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| restart your computer. | |
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| 3 Connect the USB cable to the | |
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| USB port on the back of the | |
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| printer. | |
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| 4 Reinstall the printer software. | |
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| See the Software Setup & | |
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| Product Support booklet for | |
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| instructions. | |
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troubleshooting: USB connection problems | 23 |