Problem | Possible cause | Solution | ||
|
|
| ||
Windows PC only | Static electricity has built up | Try the following: | ||
When I connect a | in the cable between your | 1 | Disconnect the USB cable from | |
USB cable between | computer and printer. |
| your printer. | |
the printer and my | OR | 2 | Disconnect the power cord | |
computer, an | You may have a defective |
| from the printer. | |
UNKNOWN | USB cable. | 3 | Wait approximately 10 | |
DEVICE message | OR |
| seconds. | |
appears. |
| |||
Your USB cable may not be | 4 | Plug the power cord back into | ||
| ||||
| connected properly. |
| the printer. | |
| OR | 5 | Plug the USB cable back into | |
| The software could not |
| the USB port on the back of the | |
| identify the printer; the |
| printer. | |
| 6 | If UNKNOWN DEVICE | ||
| may be defective. |
| continues to appear in the | |
|
|
| New Hardware Wizard | |
|
|
| dialog box, check | |
|
|
| www.hp.com for updates or | |
|
|
| contact HP Support and | |
|
|
| Services. See the Software | |
|
|
| Setup & Product Support | |
|
|
| booklet that came with your | |
|
|
| printer for contact information. | |
|
|
|
| |
printer problems
Problem | Possible cause | Solution |
|
|
|
Printing is very slow. | Your computer may have | Check the amount of free RAM |
(continued on next | less than the | (memory) and the processor speed |
page) | recommended system | of your computer. See the |
| requirements. | specifications section of the HP |
|
| Photosmart Printer Help for system |
|
| requirements. |
|
|
|
| Too many software | Close all unnecessary software |
| programs may be | programs. |
| running at the same time. |
|
|
|
|
24 | basics guide |