USB connection problems

Problem

Possible cause

Solution

 

 

 

Windows PC only

Your printer may not be

Try the following:

My printer is

getting good data from the

• Connect the printer directly to

connected with a

other device or hub.

the USB port on the computer.

USB cable through

OR

• Make sure the USB cable is

another USB device

Two-way communication

securely attached to both the

or a hub and when

between the printer and the

computer and to the USB port

I try to print I get a

computer was interrupted

on the back of the printer.

message saying

by another device attached

• Try disconnecting other USB

THERE WAS AN

to the hub.

devices from the hub and print

ERROR WRITING

 

your document again.

TO <NAME OF

 

 

 

USB PORT>.

The USB cable is too long.

Make sure you are using a USB

 

 

cable length that is supported by

 

 

your printer. See the

 

 

specifications section of the HP

 

 

Printer Help for the supported USB

 

 

cable length.

 

 

 

Windows PC only

There is a problem with the

Try the following:

I have connected

USB connection.

• Unplug the USB cable from the

my printer using a

 

computer, then plug it in

USB cable, and

 

again.

when I try to print I

 

• Make sure the cable is securely

get a message

 

attached to both the computer

saying THERE WAS

 

and to the USB port on the

AN ERROR

 

back of the printer.

WRITING TO

 

• Restart your computer.

DOT4.

 

 

 

 

 

 

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basics guide