USB connection problems
Problem | Possible cause | Solution |
|
|
|
Windows PC only | Your printer may not be | Try the following: |
My printer is | getting good data from the | • Connect the printer directly to |
connected with a | other device or hub. | the USB port on the computer. |
USB cable through | OR | • Make sure the USB cable is |
another USB device | securely attached to both the | |
or a hub and when | between the printer and the | computer and to the USB port |
I try to print I get a | computer was interrupted | on the back of the printer. |
message saying | by another device attached | • Try disconnecting other USB |
THERE WAS AN | to the hub. | devices from the hub and print |
ERROR WRITING |
| your document again. |
TO <NAME OF |
| |
|
| |
USB PORT>. | The USB cable is too long. | Make sure you are using a USB |
|
| cable length that is supported by |
|
| your printer. See the |
|
| specifications section of the HP |
|
| Printer Help for the supported USB |
|
| cable length. |
|
|
|
Windows PC only | There is a problem with the | Try the following: |
I have connected | USB connection. | • Unplug the USB cable from the |
my printer using a |
| computer, then plug it in |
USB cable, and |
| again. |
when I try to print I |
| • Make sure the cable is securely |
get a message |
| attached to both the computer |
saying THERE WAS |
| and to the USB port on the |
AN ERROR |
| back of the printer. |
WRITING TO |
| • Restart your computer. |
DOT4. |
| |
|
| |
|
|
|
22 | basics guide |