Problem

Possible cause

Solution

 

 

 

The document printed

Paper may not be

Try the following:

at an angle or is off-

loaded correctly.

• Make sure the paper is

center.

 

correctly oriented in the IN

 

 

tray.

 

 

• Make sure the paper width

 

 

guide and the paper length

 

 

guide fit close to the edges of

 

 

the paper.

 

 

See paper information on page 6

 

 

for paper loading instructions.

 

 

 

Print quality is poor.

You may be printing in

Replace the missing print cartridge

(continued on next

Reserve Mode. The

with a new one.

page)

printer enters Reserve

 

 

Mode when one of the

 

 

print cartridges is

 

 

missing.

 

 

 

 

 

You may be running out

Windows PC

 

of ink.

• Check the ink levels of the print

 

 

cartridges from the Estimated

 

 

Ink Level tab of the Toolbox.

 

 

Macintosh

 

 

• Check the ink level status in the

 

 

HP Inkjet Utility.

 

 

If you are running low on ink,

 

 

replace the print cartridge.

 

 

 

 

You may not be using the

Try the following:

 

best paper type for your

• Make sure you are using a

 

output.

paper type intended for the

 

 

printer. Use HP-designed inkjet

 

 

paper for best results.

 

 

• Choose paper that is

 

 

specifically designed for the

 

 

output (photographs,

 

 

transparencies, etc.) rather than

 

 

plain paper.

 

 

 

troubleshooting: printing problems

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