Problem | Possible cause | Solution |
|
|
|
The document printed | Paper may not be | Try the following: |
at an angle or is off- | loaded correctly. | • Make sure the paper is |
center. |
| correctly oriented in the IN |
|
| tray. |
|
| • Make sure the paper width |
|
| guide and the paper length |
|
| guide fit close to the edges of |
|
| the paper. |
|
| |
|
| for paper loading instructions. |
|
|
|
Print quality is poor. | You may be printing in | Replace the missing print cartridge |
(continued on next | Reserve Mode. The | with a new one. |
page) | printer enters Reserve |
|
| Mode when one of the |
|
| print cartridges is |
|
| missing. |
|
|
|
|
| You may be running out | Windows PC |
| of ink. | • Check the ink levels of the print |
|
| cartridges from the Estimated |
|
| Ink Level tab of the Toolbox. |
|
| Macintosh |
|
| • Check the ink level status in the |
|
| HP Inkjet Utility. |
|
| If you are running low on ink, |
|
| replace the print cartridge. |
|
|
|
| You may not be using the | Try the following: |
| best paper type for your | • Make sure you are using a |
| output. | paper type intended for the |
|
| printer. Use |
|
| paper for best results. |
|
| • Choose paper that is |
|
| specifically designed for the |
|
| output (photographs, |
|
| transparencies, etc.) rather than |
|
| plain paper. |
|
|
|
troubleshooting: printing problems | 33 |