Problem | Possible cause | Solution |
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(continued from | You are printing in | Replace the missing print cartridge |
previous page) | Reserve Mode with the | with a new one. |
A blank page came | black print cartridge | OR |
out of the printer. | installed AND borderless | Turn off borderless printing. |
| printing is ON. | |
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| page 10 for more information. |
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The document did not | The printer’s default print | Windows PC |
print using the | settings may be different | • From the application’s File |
selected default print | than the application’s | menu, select Print, then click |
settings. | print settings. Print | Properties to set the desired |
| settings made within an | print settings. |
| application override the | Macintosh |
| printer’s default settings. | |
| • From the application’s File | |
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| menu, select Print and set the |
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| desired print settings. |
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The paper type is set | The printer may be | Move the printer out of direct |
as Automatic, but | placed in direct sunlight, | sunlight. |
when preparing to | which overwhelms the |
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print, the printer | automatic paper sensor. |
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ejects the paper. |
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Parts of the document | You may have selected | Windows PC |
are missing or are in | the incorrect paper | • Make sure you have selected |
the wrong place. | orientation. | the correct orientation (Portrait |
(continued on next |
| or Landscape) on the Layout |
page) |
| tab of the printer Properties |
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| dialog box and in the |
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| application’s Page Setup |
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| dialog box. |
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| Macintosh |
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| • Make sure you have selected |
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| the correct orientation (portrait |
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| or landscape) in the Page Setup |
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| dialog box. |
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troubleshooting: printing problems | 31 |