Mitel 5215 manual Call Handling, Hold, Transfer

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CALL HANDLING

Hold

To place a call on Hold:

zPress Hold.

To retrieve a call from Hold:

1.Lift the handset.

2.Press the flashing line key.

To retrieve a call from Hold at another station:

zPress the flashing line key. -OR-

Dial **1 and the number of the station that placed the call on Hold.

Transfer

To Transfer an active call:

1.Press TRANS/CONF.

2.Dial the number of the third party.

3.Do one of the following:

To complete the Transfer, hang up.

To announce the Transfer, wait for an answer, consult, and hang up.

To cancel the Transfer, press CANCEL.

To transfer an active call during headset operation:

1.Press TRANS/CONF.

2.Dial the number of the third party.

3.To complete the Transfer, press the Release feature key.

-9-

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Contents User Guide 3300 ICP Contents Feature Access Codes About Your Phone Important Note for Headset Users Telephone status indicatorsFor Users on Resilient 3300 ICP Systems Tips for Your Comfort and SafetyDont cradle the handset Angle the phone for easier viewing Protect your hearingTo tilt your telephone for better viewing Customizing Your Phone Language Change Making and Answering CallsMake a call Answer a callSpeed Call Keys Redial Saved NumberOn-Hook Dialing Speed Call PersonalAuto-Answer Hold Call HandlingTransfer Conference Split ConferenceSwap To leave a ConferenceTo program Call Forward Call ForwardTo turn Call Forward on and off once it has been programmed Call Forward Remote Call Forward Override Call Forward End ChainingMessaging Advisory Messaging Cancel All Callbacks Messaging Cancel CallbackMessaging Callback Account Codes Using Advanced FeaturesCall Park Call PickupDo Not Disturb CamponOverride PagingTo page a party Direct PagingTo answer a Direct Page indicated by a single burst of tone Handsfree Operation To answer a call when Auto Answer is disabled To enable Headset OperationTo disable Headset Operation Headset OperationTo turn Music on and off when the set is idle Headset Operation with Feature Control SwitchMusic To answer a callGroup Paging / Meet Me Answer To respond to a Group Page by using Meet Me AnswerTrunk Flash To make a GroupTo start recording while on a 2-party call Record a CallTo stop and save a recording To stop and erase a recordingTo log into a Hot Desking phone the phone must be idle Hot DeskingTo log out of Hot Desking phone the phone must be idle To remotely log out a Hot Desking phoneTo tag a malicious call Tag CallTo display the call history, and view call detail Call HistoryTo return a call To delete a particular call from the call log To delete all missed, answered, or outgoing call logsFeature Access Codes

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5215 specifications

The Mitel 5215 is a sophisticated desktop IP telephone designed to meet the demands of modern business communication. As part of the Mitel 5200 series, it offers a blend of advanced features, user-friendly design, and robust performance, making it suitable for various workplace environments, from corporate offices to call centers.

One of the main features of the Mitel 5215 is its support for Voice over IP (VoIP) technology. This capability enables users to make high-quality voice calls over an internet connection, reducing the dependency on traditional phone lines. The device supports both SIP (Session Initiation Protocol) and Mitel's proprietary protocols, ensuring interoperability with a wide range of communication systems.

The 5215 boasts a large, backlit LCD display that enhances usability, allowing users to easily navigate menus and view call information, such as caller ID and contact details. The phone also features a customizable interface, enabling users to personalize their settings and preferences according to their needs. Moreover, it has multiple line keys, making it straightforward to manage multiple calls simultaneously.

In terms of audio quality, the Mitel 5215 incorporates advanced acoustic technologies, including full-duplex speakerphone capabilities, which allow for clear, hands-free conversations without echo or distortion. The phone also supports Wideband audio, improving voice clarity and providing a more natural sound experience, essential for effective communication.

For connectivity, the Mitel 5215 includes dual Ethernet ports, allowing users to connect a computer directly to the phone, reducing cable clutter and simplifying network setups. Power over Ethernet (PoE) support is also available, enabling the phone to receive power through the Ethernet cable, which streamlines installation and eliminates the need for separate power adapters.

In addition to its hardware features, the 5215 offers various programmable keys that enhance productivity. Users can configure these keys for quick access to frequently used functions, such as speed dial, call transfer, or call forwarding, optimizing their workflow.

Security is also a key consideration for the Mitel 5215. The phone includes features such as encryption for voice traffic and secure login protocols, ensuring that sensitive communications are protected from potential eavesdropping.

Overall, the Mitel 5215 stands out for its combination of cutting-edge technology, user-centric design, and robust functionalities, making it an excellent choice for organizations looking to enhance their communication capabilities in a digital age. With its seamless integration into existing infrastructures and commitment to quality, the Mitel 5215 is a reliable solution for businesses aiming to improve connectivity and productivity.