You use fixed buttons on your voice terminal to put calls on hold and transfer them to other people.
Putting Calls on HoId
After you put a call on hold, you can hang up your handset or touch a line button to take another call. When you put a call on hold, a green light flashes next to the line button. Your voice terminal beeps every 60 seconds to remind you of the held call.
You can also put a call on Exclusive Hold so no one at another voice terminal can pick up the call.
To program an Exclusive Hold button:
Label the button Exclusive Hold and follow these steps:
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To put a call on hold, then retrieve it:
1To put a call on hold, touch Hold.
2To take a call off hold, touch the line button of the held call.
To put a call on Exclusive Hold, then retrieve it:
1To put a call on Exclusive Hold, touch Exclusive
Hold.
2Take the call off Exclusive Hold by touching Speakerphone (or Speaker) or by touching the line button of the held call. This can only be done from the voice terminal that put the call on Exclusive Hold.
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