TROUBLESHOOTING
SYMPTOM | SUGGESTION |
I cannot hear caller/dial tone. | • Check that all cords and jacks are |
| connected correctly. |
2• Check that the base has power (power indicator (3) is red) and
3 | 4 | the headset battery is fully charged. |
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| • Try other telephone configuration |
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| dial (4) settings on the base unit. |
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| Ensure the selected number is |
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| directly in line with the horizontal |
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| position indicator. |
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| • Ensure you are in headset mode. |
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| Press the talk button to select |
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| correct mode. |
11 |
| The talk indicator (2) light on the |
| base is on (green). | |
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| |
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| • Select another listen volume |
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| master (11) setting on the base. |
Callers cannot hear me. |
| • Try other telephone configuration |
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| dial (4) settings on the base unit. |
13 |
| Ensure the selected number is |
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| directly in line with the horizontal |
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| position indicator. |
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| • Increase the speak volume fine |
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| tune (12) on the base unit. |
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| If the volume is still too low, |
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| increase the talk volume master |
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| setting (12) on the bottom of the |
12 |
| base unit. |
| • Check that the mute function is off. | |
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SYMPTOM | SUGGESTION |
Receive sounds distorted. •Move the AWH54/AWH55 base unit further | |
away | from telephone or computer. |
| •If your telephone has a receive volume |
15 | control, lower your telephone volume |
| until the distortion disappears. |
| •Lower the listen volume (15) control on |
| the headset. If the distortion persists, lower |
| the listen volume master (11) setting on the |
11 | back of base. |
| •Perform system reset. See page 22. |
People I talk to can | •Your phone may be sensitive to |
hear a buzz in the | 900 MHZ. Move the AWH55/AWH55 base |
background. | further away from your phone. |
| •If the AC Adapter is plugged into a power |
| strip, try plugging it into the wall directly. |
| •Call the AVAYA Headset Support Line |
| (page 27) for a RF filter. |
I can hear beeps in the | •One beep every 10 seconds is caused by |
headset. | a low battery warning. Recharge battery |
| by returning it to the base charge cradle for |
| one to three hours until charge light stays |
| lit or quits blinking. |
15•Two beeps is an out of range warning. Move closer to the base.
•Three rapid beeps every 15 seconds indicates your mute is on. Press the mute control (15) dial once to turn mute off.
•When an optional lifter is connected, three repetitive beeps indicate a call is coming into the headset. Press the talk button on the headset to answer the call.
18 | 19 |