Plantronics P240-M manual Troubleshooting, Handset does not dial out

4Troubleshooting

Handset does not dial out

I always get Microsoft Lync dialtone when I press the speakerphone button. I cannot just stream audio through the speakerphone.

1.Unplug all Audio Devices from the PC

2.Reconnect the P240-M

3.Choose Set Up Audio and Video from Tools in the Microsoft Lync menu

4.Choose “default Calisto P240-M”

The speakerphone button is designed to take Lync off hook when no call is present, to stream audio through the handset speakerphone install Plantronics Spokes software and de-select the option to enable Lync dialtone in the Preferences tab of the Plantronics Control Panel.

I do not get Caller ID	Check the compatibility of your softphone. The P240 does not get Caller ID information from Avaya
	One-X or Cisco IP Communicator.
I cannot dial out	Check the compatibility of your softphone. Cisco IP Communicator does not support dialing from
	the P240.

I cannot use the dialpad to navigate menus or enter information while in a call

Check the compatibility of your softphone. Use the softphone keypad, some softphones may not support in call DTMF signaling. Avaya One-X does not support in call DTMF tones from external devices.

Plantronics Calisto P240 USB Handset 8