E N G L I S H
Chapter 4 – Troubleshooting
4.1 Error Messages
When there is a problem with the printer, a buzzer sounds, and the error lamp on the control panel lights and an error message is displayed on the LCD screen.
Some of the most common errors and corrective actions are shown below.
LCD Message | Description | Corrective actions |
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Head Err | Abnormal head | The head has been damaged - contact Citizen’s |
| resistance value | service department for a replacement printhead. |
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| Perform a |
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| damage. You can cancel this error by pressing |
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| the STOP key although printing is affected. |
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OverFlow | Serial Interface | Check the details and clear with the Stop key. |
S/I Err | Problem | You may need to change your cable or |
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HostBusy |
| computer settings to match those of the printer. |
| This generally requires someone with good | |
T.D.Full |
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| technical knowledge of communication systems | |
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Pause | Pause key pressed or | Press the Pause key once again to resume |
| pause command | printing. If the Stop key is pressed, the stored |
| received. | printing contents will be lost and "on line" will |
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| turn on. |
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HeadOpen | Mechanism head | Close the mechanism head. |
| open |
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PaperEnd | Paper out or paper | Install the paper or check for |
PaperErr | end or a problem with | Correct the faulty setting of the paper detection |
feeding the media | ||
M Comand | such as the printer | (paper gap, black line, continuous paper). |
cannot detect the end | Correct the faulty parameter for paper (max. | |
| of the media. | |
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| length, continuous paper). |
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| Some settings can be adjusted on the printer |
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| but it is more likely the changes must be made |
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| on the host computer. |
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RibonOut | Ribbon end or | Install the ribbon and check it is winding in the |
| incorrect tension | correct direction. |
| adjustments | On a 7201e and 7202e, check for the correct |
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| base ribbon tension adjustment (section 3.7) |
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| In |
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Cut Err | Very carefully check and clear a jam in the | |
| abnormality (such as | autocutter option. If this can't be cleared, turn |
| poor engagement) | off the power and remove foreign matter from |
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| the |
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| If this recurs, contact Citizen service persons. |
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