TROUBLESHOOTING FOR VOYAGER 510-USB
Problem
My Voyager headset does not work with the softphone I am using on my PC. (I cannot answer or disconnect from the headset call button).
I’ve plugged in the USB Bluetooth adapter but my headset does not respond to button presses.
I’ve installed PerSono Suite and the USB Bluetooth adapter but the system tray icon shows a red X (denoting no connection).
I cannot hear caller.
Callers cannot hear me.
Solution
•Check compatibility list on www.plantronics.com/ SoftphoneCompatibility to ensure your softphone is compatible for remote answer and disconnect.
•Headset battery needs to be charged. See page 5.
•Headset is not paired to the USB Bluetooth adapter. See page 8.
•When a PC goes into standby or hibernation, the
USB Bluetooth adapter no longer is powered on. Be sure your PC is in an active state.
•Be sure PerSono Suite software is installed and running. See page 9.
•Headset is not paired to the USB Bluetooth adapter. See page 8.
•Headset battery needs to be charged. See page 5.
•Headset may be out of range of the USB
Bluetooth adapter. Move closer to adapter until the headset is within range. Range varies with office environment.
•When a PC goes into standby or hibernation, the
USB Bluetooth adapter no longer is powered on. Be sure your PC is in an active state.
•Headset is not paired to the USB Bluetooth adapter. See page 8.
•Headset is not paired to the USB Bluetooth adapter. See page 8.
•Headset battery needs to be charged. See page 5.
•The USB Bluetooth adapter is not set as the default audio device. Use the Audio settings in Windows® under Sounds and Audio Devices to select “Plantronics BT Adapter” as the audio device.
•Listening volume is too low. Press the volume up button on the headset. See page 14.
•Headset is muted. Press the mute button on headset to unmute the microphone. See page 14.
•Headset microphone boom aligned incorrectly.
Align the headset boom with your mouth.
•Headset battery needs to be charged. See page 5.
•The USB Bluetooth adapter is not set as the default voice device. Use the Voice settings in Windows® under Sounds and Voice Devices
to select “Plantronics BT Adapter” as the voice device.
Problem
Sound in headset is distorted. I can hear echo in headset.
The other headset I was using to listen to music does not work any more.
My headset stops responding to button presses.
Battery talk time or standby time is significantly degraded even after a full charge.
I hear beeps in the headset.
Solution
•Lower the listen volume on your softphone until the distortion disappears.
•Adjust volume on headset. See page 14.
•The USB Bluetooth adapter will set itself as the default audio device in Windows®. Use the Audio settings in Windows® under Sounds and Audio Devices to change the device used for audio.
•Headset battery may be dead, so be sure the headset is fully charged. See page 5.
•When a PC goes into standby or hibernation, the
USB Bluetooth adapter no longer is powered on. Be sure your PC is in an active state.
•Battery may be deteriorating. Call your supplier or Plantronics.
•The headset radio link is locked on. Be sure you do not lock the radio link on for long periods of time as it will significantly reduce standby and talk time of the headset.
•One beep every 10 seconds is caused by a low battery warning. Recharge battery by returning headset to the charging stand for one to three hours until indicator light turns blue.
•One beep is an out of range warning.
Move closer to the USB Bluetooth adapter.
•Two beeps every 30 seconds indicate your mute is on. Press the mute button once to turn mute off.
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