Ericsson ISDN3e, ISDN2 Your Company Contact Details, Flexible, handling, messages, Applications

Applications

Unified Messaging

for Ericsson BusinessPhone and Evolution

The Unified Messaging solution is designed to simplify the users day-to-day handling of messages in an intelligent, flexible and intuitive way. It comes down to one single point of access to the voicemail, faxmail and e-mail systems increasing the users efficiency and productivity.

Users can forward voicemail and faxmail messages as an attachment to an e-mail message to numerous addresses within their company or throughout the world.

They can access messages remotely via the Internet when on the move.

SMS notification to mobile phones will inform the user about new voice, text, fax or call-me messages. That allows fast response to the message originator. Using this solution, all messages can follow the user, wherever they are.

By providing a workforce with this fully integrated Unified Messaging solution, you are not just improving their ability to handle their messages more effectively and productively.

Familiar environment

One common interface (e.g. Microsoft® Outlook) for all messages - whether they are e-mail or voicemail or faxmail - will relieve the users from additional training. Important messages can be placed in a folder for long-term storage, making the conversation recording feature even more powerful. Contact centres can record calls and then make use of these for training purposes.

When working offline, no matter where the user is, having all messages (voicemail, dictaphone, conversation recordings and faxes) stored in Microsoft® Outlook or Lotus Notes®, will help in preparing answers to questions when away from the office or on the way to an important meeting. Plus a follow-up flag can be set to remind users.

Important messages can also be forwarded to groups or individuals for distribution.

Combined power

The combination of BackStage and Unified Messaging provides optimal convenience in gaining a unified overview of the multimedia communications, including incoming and outgoing calls, instant text messages and SMS messages, as well as voice and fax messages.

The combination of BackStage on a PDA, Mobile Extension and BusinessPhone messaging capabilities will let your customereasily manage and respond to messages from any location.

Flexible	of
handling
messages

Key Features

●Full integration with Microsoft® Outlook, M, Lotus Notes® (plug-in) and Ericsson BackStage

●Any e-mail client can be used

●Any e-mail server can be used

●Ericsson SMTP/POP3 server integrated in SUMS software (selectable)

●Message waiting indication for new voice, fax, text or call-me messages

●SMS notification for new voice, fax, text or call-me messages

●Number and name information (from various data interfaces, such as company databases via LDAP)

●Graphical message overview (including status, date and time)

●Send instant text messages to other users (to computers, system telephones, via SMS)

●Send call-back messages to other users

●Call internal or external message originators directly

●Forward messages to any e-mail address – broadcast messages

●Store messages long-term (in the folder of your choice), including offline message availability

●Remote message access, such as web access (via standard remote data solutions, such as VPN, webmail or BackStage via Terminal Server)

●Playback of voice messages via PCs (WAV messages)

Description	SSP
	ex VAT
3 - 16 users	POA
3 - 32 users	POA
3 - 64 users	POA
All users	POA
Pricing on
application

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