Ericsson ISDN2 Computer Telephony, The migration path for communications, Call for pricing, Wlan

Applications

Computer Telephony

for Ericsson BusinessPhone

Ericsson BusinessPhone Computer Telephony (CT) platforms enable you to

The migration path for communications

combine the power of telephones and computers to gain a competitive edge.

Computer Telephony can give a business a real competitive edge by ensuring your customers speak to the right person at the right time, supported with the right information, every time. By enhancing and automating many communications functions, CT offers enormous productivity and revenue gains to any organisation where fast, efficient call handling is a must.

BusinessPhone CT platforms – BusinessLink and TAPI Bridge – allow you to create a powerful, company-wide combination of telephony and computing resources to provide a range of productivity and service enhancing functions. In other words, offering new services, saving money, and reaching new customers. For example, customer database records can be retrieved immediately using the calling number. Incoming calls can be automatically routed to the most appropriate call-handling agent or department in an organisation.

Calling from a PC

Harnessing the combined power of the PC and the telephone begins with the ability to make calls from desktop applications, such as MS Outlook. This simple integration provides more efficient use of staff time. BusinessPhone offers LAN-based integration with BusinessLink and TAPI Bridge.

Adding Value for Enterprise Use

Combining voice messages, data messages and direct callback options to one convenient point of access increases communication efficiency by means of integrated Unified Messaging. A wide range of data integration support is offered, from screen popup to caller name display. A user-friendly interface provides you with a flexible and efficient working environment, from basic support to full use scenarios and the full benefits of Computer Telephony, IP and mobility.

Adding Value in Call Centers and for Operators

Where special call handling is vital, Ericsson offers a range of CT solutions tailored to the specific needs of small and medium-sized call centres and for enterprise operators.

Integrating Other Software

Software developers and vendors are supported to integrate their computer applications with Ericsson’s enterprise communication systems. This means that no matter how specific your requirements, you can complement BusinessPhone and its applications with the additional CT software you need.

Growing with BusinessPhone

BusinessPhone Computer Telephony provides scalable solutions suitable for a single user up to 80 advanced CT users, or 40 flexibly assigned call- handling agents in multiple groups within a call center. Solutions are easy to add to the communication system as the business develops.

Telephone numbers can be quickly called up from computerised directories like a company database, an application directory or the MS Outlook Contact folder and dialed automatically.

Call for pricing

	INHOUSE MOBILE		OFFICE
	BackStage & web		IP telephony
	terminal client
Communication				Computer telephony CT
				Digital, cordless, analogue,
Partner
	Cordless phones and			IP phones or mobile
	mobile extensions			extensions
		WLAN
Mobile	PSTN
	IP WAN

			Server
Home
	PBX		CTI	Central SMS Gateway
		Fax modem
		(optional)

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