TM
Quick Guide
Using TS 100 Phones with TalkSwitch
How Do I ... | Press ... |
Put a caller on hold? | hold / |
flash |
The caller hears
* If
Where is my | hold / | Button? |
| flash |
|
Your hold / flash button is at the top of the vertical row of grey buttons on the right side of your TS 100 telephone.
Take a caller off hold? | Flash | hold / |
| flash |
You are now
Transfer a caller? | transfer |
| |
Example transfer 1 1 4 transfers the call to extension 114. | |
You then have two choices … |
|
1. Wait for the extension to pick up or
Extension Number
x x x
Transferring
Local Extensions |
| |
Remote Extensions |
| |
Ring Groups |
| |
Voicemail | * | |
| * | |
|
|
i)Once the extension picks up the phone you may talk to them while the caller is still on hold.
ii)If they want to speak to the caller, you hang up your extension, and the caller is immediately connected to the other extension or,
iii)If they do not want to speak to the caller, or the line was busy, you will
need to cancel the transfer by pressing | cancel . Now you are |
reconnected to the caller. |
|
2. Hang up your extension immediately
The call is transferred to the office extension immediately upon hanging up the phone.
Under some situations the call may bounce back to you. In this case, you will hear a stutter ring followed by a long pause. Simply pick up the phone and you are
Transfer a caller to Voicemail? |
| Extension Number | ||
transfer | * x | x | x | |
|
|
| ||
Example Flash * 2 1 4 transfers to voicemail to extension 214 |
|
| ||
Hang up the phone to complete the transfer. |
|
|
|
|
Cancel a Transfer? | cancel | 5 |
|
|
|
|
|
| |
You are now connected with the caller, and any transfer you attempted has been aborted.
|
| 500 - 509 |
Park a caller? | hold / | * 5 x x |
flash |
You will then hear the attendant say "call parked at 5xx" or "that spot is unavailable". Available spots (park orbits) are 500 to 509.
Park a caller using Auto Park? | hold / | * 5 1 0 |
flash |
The call will be parked at the next available spot (park orbit). You will hear the attendant say “call parked at 5xx”.
| 500 - 509 |
Retrieve a parked Call? | * * 5 x x |
Pick up any extension and press * * | 5 x x to retrieve the call parked in |
spot 500 to 509. If you have ‘direct line access’ enabled press Flash * * 5 x x
| * |
|
Call Park Orbits | * | |
Auto Call Park | * | 510 |
Example :
An inbound call tries two different extensions then is transferred to voicemail.
1.A caller asks for technical support,
2.You put the caller on hold, hold / flash
3. Then dial Mary's number 1 1 4
4.You get no answer, so you cancel
the transfer cancel (you are now
5.You try Mary's Cell Phone
transfer 2 1 4
6.Mary picks up the phone and says she is too busy to take the call.
7. You cancel the transfer cancel
8.You then offer the caller a chance to leave a message on Mary's voicemail. The caller says 'yes' so you transfer the call to Mary's
voicemail | transfer | * 1 1 4 |
9.If Mary has remote message notification activated she will get a call from the TalkSwitch unit informing her that a new voicemail message was left.
copyright Centrepoint Technologies Inc. 2005 document #: CT.TS005.528.EN - 01 (June 2005) | www.talkswitch.com |