Quartet 1100 User Guide – Edition 5 – 17.8.00
Help and advice
If you have any problems using your Quartet 1100, this section will give you the most common, easy to follow solutions.
Telephone problems | Possible cause | Solution |
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• No dialling tone. | Telephone not connected to | Plug the telephone into the |
| telephone line. | telephone line. |
• Telephone will not dial out. | Mains disconnected. | Wait until the power is restored. |
• Telephone cannot receive calls. | Power cut. | Replace handset on base unit for |
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| 10 seconds and try again. If this |
| Handset battery pack is discharged. | does not work, disconnect the |
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| handset battery from the handset |
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| for 10 minutes. Also disconnect |
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| the mains power. |
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| Then reconnect the base unit to |
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| the mains, then replace the |
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| handset on the base unit for 10 |
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| seconds and try again. |
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| Place the handset on the base |
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| unit and recharge it for 24 hours |
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| ensuring the CHARGING light |
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| is on. |
•You have dialling tone but the telephone will not dial out.
You may be trying to use tone dialling on a pulse dialling exchange.
You are connected to a PBX and are not dialling the access code.
See page 22 for more information on switchboard use.
See page 22 to change to pulse dialling.
Use the PBX access code.
• Handset does not ring and | Handset battery pack is | Place the handset on the base |
there is no IN USE light on | discharged. | unit and recharge it for 24 hours. |
handset. |
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•Handset does not ring, but IN USE light show on handset.
The handset ringer may be set to | Increase the handset ringer |
its minimum setting. | volume. |
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