Troubleshooting
Problem | Suggestion | ||
I get noise, static, | • | Other cordless phones and 802..11 wireless routers that are used for home computer networks both | |
or weak signal even |
| use internal radios to communicate.. The radios may interfere with one another.. You can improve the | |
when I’m near the |
| performance of your cordless phones and your router by: | |
| a. | positioning your new phone as far away as possible from any other existing cordless telephone | |
base.. |
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| system that is already installed in your home to avoid the two systems interfering with each other.. | |
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| b. positioning your telephone base as far as possible from your router, computer or any other | |
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| computer devices.. |
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| c. | selecting channels four through 10 for your router (refer to your router’s user manual for more |
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| information).. |
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| d. If you still have problems with the phone or the router, make sure the handset is ON and press | |
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| CHAN until the performance improves.. |
| • Press the CHAN button while on a call until the interference has been eliminated.. | ||
| • Other electronic products can cause interference with your cordless phone.. Try installing your phone | ||
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| as far away from these types of electronic devices as possible: wireless routers, radios, radio towers, | |
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| pager towers, cell phones, intercoms, room monitors, televisions, personal computers, kitchen | |
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| appliances and other cordless phones.. | |
| • | Microwaves operate on the same frequency as your phone.. It is normal to experience static on | |
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| your phone while the microwave is running.. Do not install this phone in the same outlet or near the | |
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| microwave.. | |
| • | If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge | |
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| protector) into a different location.. If this solves the problem, | |
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| apart from one another, or use a different surge protector.. | |
| • Relocate your phone to a higher location.. The phone will likely get better reception not installed in | ||
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| a low area.. | |
| • If the other phones in your home are having the issue, the problem is in your wiring or local service.. | ||
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| Contact your local telephone company (charges may apply..) | |
I hear other calls while | • | Disconnect your base unit from the telephone jack, and plug in a regular telephone.. If you | |
using my phone.. |
| still hear other calls, the problem is probably in your wiring or local service.. Call your local | |
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| telephone company.. | |
32 | www.vtechphones.com |