Avaya FR-33.1 quick start FAQ and Troubleshooting, Warranty and Customer Service Information

FR-33.1 User Guide for Avaya

6. FAQ and Troubleshooting

There are two versions of the IPEVO Control Center driver for FR-33.1. Are there any problems installing and running both versions on my computer?

The two different versions of the IPEVO Control Center (ICC and ICC Avaya) drivers have been provided for use of FR-33.1 with Skype and other VoIP applications (ICC), and for specific use of FR-33.1 with Avaya IP Softphone R6 (ICC – Avaya). You can install both versions of the software on you computer to use FR-33.1 with both types of applications. However, to prevent either Skype or the Avaya IP Softphone application from receiving input from FR-33.1 at the same time, you should make sure that only ICC or ICC – Avaya is running when you are operating FR-33.1 with Skype or the Avaya IP Softphone application. Alternatively, you could also exit Skype or the Avaya IP Softphone application.

7. Warranty and Customer Service Information

7.1 Warranty Coverage Information

IPEVO products come with a one year parts and labor limited warranty from the date of purchase as described below. Note that shipping and handling fees are not covered by this warranty.

This warranty is valid only for the first consumer purchaser in the original country of purchase. IPEVO warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, IPEVO will, at its sole option, repair or replace the product with a similar product. Replacement Product or parts may include remanufactured or refurbished parts or components. The replacement unit will be covered by the balance of the time remaining on the customer’s original limited warranty. IPEVO provides no warranty for the third-party software included with the product or installed by the customer.

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