Contents
Print quality troubleshooting...................................................................................................
179
Wrong, inaccurate, or bleeding colors..............................................................................
Ink is not filling the text or graphics completely................................................................
182
The printout has a horizontal band of distortion near the bottom of a borderless
print...................................................................................................................................
184
Printouts have horizontal streaks or lines.........................................................................
185
Printouts are faded or have dull colors.............................................................................
187
Printouts seem blurry or fuzzy..........................................................................................
189
Printouts are slanted or skewed.......................................................................................
190
Ink streaks on the back of the paper................................................................................
191
Paper is not picked up from the input tray........................................................................
192
Poor black text..................................................................................................................
193
The product prints slowly..................................................................................................
195
Solve paper-feed problems....................................................................................................
Solve copy problems..............................................................................................................
197
No copy came out.............................................................................................................
Copies are blank...............................................................................................................
198
Documents are missing or faded......................................................................................
Size is reduced.................................................................................................................
Copy quality is poor..........................................................................................................
Copy defects are apparent...............................................................................................
199
Error messages appear....................................................................................................
Solve scan problems..............................................................................................................
Scanner did nothing..........................................................................................................
200
Scan takes too long..........................................................................................................
Part of the document did not scan or text is missing........................................................
201
Text cannot be edited.......................................................................................................
202
Scanned image quality is poor.........................................................................................
Scan defects are apparent...............................................................................................
203
Solve fax problems.................................................................................................................
The fax test failed.............................................................................................................
204
Solve network problems.........................................................................................................
217
Solve wireless problems (some models only)........................................................................
Basic wireless troubleshooting.........................................................................................
218
Advanced wireless troubleshooting..................................................................................
Make sure your computer is connected to your network............................................
219
Make sure that the HP device is connected to your network......................................
220
Check to see if the firewall software is blocking communication................................
221
Make sure the HP device is online and ready............................................................
Your wireless router is using a hidden SSID..............................................................
222
Make sure the wireless version of the HP device is set as the default printer driver
(Windows only)...........................................................................................................
Make sure the HP Network Devices Support service is running (Windows only).......
Add hardware addresses to a wireless access point (WAP)......................................
223
Solve photo (memory card) problems....................................................................................
The device cannot read the memory card........................................................................
The device cannot read photos on the memory card.......................................................
224
Solve device management problems.....................................................................................
Embedded Web server cannot be opened.......................................................................
7