Chapter 9

Try these first if you are having problems with your fax features:

Check the telephone cord. Try using another telephone cord to see if the problem continues.

Remove other equipment from the HP device. Connect the HP device directly to the wall jack to see if the problem persists.

The fax test failed

The display always shows Phone Off Hook

The device is having problems sending and receiving faxes

The device is having problems sending a manual fax

The device cannot receive faxes, but can send faxes

The device cannot send faxes, but can receive faxes

Fax tones are recorded on my answering machine

The phone cord that came with my device is not long enough

The computer cannot receive faxes (Fax to PC or Fax to Mac)

Sent faxes are blank or have vertical lines

Received faxes are blank or have vertical lines

The fax test failed

If you ran a fax test and the test failed, review the report for basic information about the error. For more detailed information, check the report to see which part of the test failed, and then review the appropriate topic in this section for solutions to try.

This section contains the following topics:

The "Fax Hardware Test" failed

The "Fax Connected to Active Telephone Wall Jack" test failed

The "Phone Cord Connected to Correct Port on Fax" test failed

The "Using Correct Type of Phone Cord with Fax" test failed

The "Dial Tone Detection" test failed

The "Fax Line Condition" test failed

The "Fax Hardware Test" failed

Solution:

Turn off the device by using the Power button located on the device control panel and then unplug the power cord from the back of the device. After a few seconds, plug the power cord in again, and then turn the power on. Run the test again. If the test fails again, continue reviewing the troubleshooting information in this section.

Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem.

If you are running the test from the Fax Setup Wizard (Windows) or HP Fax Setup Utility (Mac OS X), make sure the device is not busy completing another task, such as receiving a fax or making a copy. Check the display for a message indicating that the device is busy. If it is busy, wait until it is finished and in the idle state before running the test.

204 Maintain and troubleshoot

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HP 6500 - E709n, 6500 - E709q, 6500 - E709a manual Fax test failed, Fax Hardware Test failed Solution

6500 - E709q, 6500 - E709a, 6500 - E709n specifications

The HP 6500 series, including models E709n, E709a, and E709q, is designed to cater to both home office and small business needs with its multifunctionality, reliability, and efficiency. These printers stand out thanks to their advanced features and technologies, making them a popular choice for users looking to combine printing, copying, scanning, and faxing capabilities in a single device.

One of the main features of the HP 6500 series is its all-in-one functionality. Users benefit from a machine that can handle a variety of tasks including high-quality printing, fast copying, and professional-level scanning. The maximum print resolution of up to 4800 x 1200 optimized dpi ensures sharp text and vibrant color images, making the printers ideal for producing marketing materials or important documents.

These printers utilize HP’s innovative Thermal Inkjet technology, ensuring precise ink delivery and consistent quality across all print jobs. The HP 6500 E709n model offers wireless connectivity, allowing users to print from virtually anywhere in their home or office through Wi-Fi. Additionally, all models in this series support mobile printing capabilities via HP ePrint, Apple AirPrint, and Google Cloud Print, streamlining the process of printing documents from smartphones or tablets.

Speed is another essential feature of the HP 6500 series, with print speeds reaching up to 35 pages per minute for black and white documents and 34 pages per minute for color. The automatic document feeder facilitates rapid scanning and copying of double-sided documents, enhancing productivity for busy environments.

The design of these printers is user-friendly, featuring a clear LCD control panel for easy navigation and operation. Furthermore, they include high-yield ink cartridges, which help reduce printing costs over time and lessen the frequency of cartridge replacements, making them economical for users with high-volume printing needs.

In summary, the HP 6500 series E709n, E709a, and E709q models exemplify the perfect combination of functionality, speed, and connectivity. With advanced printing technology, mobile compatibility, and economical design, they provide a comprehensive solution for any small office or home workspace.