Multiple pages are being picked up
•Fan the media before loading.
•Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack.
•Make sure the tray is not overloaded with paper.
•Use HP media for optimum performance and efficiency.
Solve copy problems
If the following topics do not help, see Support and warranty for information about HP support.
•Documents are missing or faded
No copy came out
•Check the power
Make sure that the power cord is securely connected, and the device turned on.
•Check the status of the device
◦The device might be busy with another job. Check the
◦The device might be jammed. Check for jams. See Clear jams.
•Check the trays
◦Make sure that media is loaded. See Load media for more information.
◦Check the computer.
To make a copy using an HP Officejet 6500 (E709d) or HP Officejet 6500 (E709r), the HP
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