HP 6500 - E709n Paper is not picked up from the input tray, Solution 2 Wait while the ink dries

Chapter 9

Solution 2: Wait while the ink dries

Solution: Wait at least thirty minutes for the ink inside the product to dry, then try the print job again.

Cause: The excess ink in the product needed to dry out.

Paper is not picked up from the input tray

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Restart the product

•Solution 2: Make sure the paper is loaded correctly

•Solution 3: Check the print settings

•Solution 4: Clean the rollers

•Solution 5: Check for a paper jam

•Solution 6: Service the product

Solution 1: Restart the product

Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the Power button to turn on the product.

Cause: The product experienced an error.

If this did not solve the issue, try the next solution.

Solution 2: Make sure the paper is loaded correctly

Solution: Make sure that the paper is loaded correctly in the input tray.

For more information, see:

Load media

Cause: The paper was not loaded correctly.

If this did not solve the issue, try the next solution.

Solution 3: Check the print settings

Solution: Check the print settings.

•Check the paper type setting to make sure it matches the type of paper loaded in the input tray.

•Check the print quality setting and make sure it is not set too low.

Print the image with a high print quality setting, such as Best or Maximum dpi.

Cause: The paper type or print quality settings were set incorrectly.

If this did not solve the issue, try the next solution.

192 Maintain and troubleshoot