![](/images/backgrounds/292272/hp-officejet-6500-all-in-one-printer-e709a-users-manual-140430197x1.png)
Solution 4: Clean the rollers
Solution: Clean the rollers.
Make sure you have the following materials available:
•A
•Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges).
For more information, see Clean the device.
Cause: The rollers were dirty and needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 5: Check for a paper jam
Solution: Check for paper debris in the front of the device. Remove any debris you find.
CAUTION: Trying to clear a paper jam from the front of the device can damage the print mechanism. Always access and clear paper jams through the rear access panel or duplexer.
Cause: Paper debris may be present, but not detected by the sensor.
Solution 6: Service the product
Solution: If you have completed all of the steps provided in the previous solutions, contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Cause: Your product needs servicing.
Poor black text
Try the following solutions if the text in your printouts is not sharp and the edges are rough.
NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary.
•Solution 1: Wait a couple of minutes and attempt to reprint
•Solution 2: Use TrueType or OpenType fonts
•Solution 3: Align the printer
•Solution 4: Clean the printhead
Solution 1: Wait a couple of minutes and attempt to reprint
Solution: After the print is finished, wait a couple of minutes and attempt to print the document again.
Print quality troubleshooting | 193 |