HP 6500 - E709q, 6500 - E709n, 6500 - E709a manual Scanner did nothing, Scan takes too long

Chapter 9

•Part of the document did not scan or text is missing

•Text cannot be edited

•Error messages appear

•Scanned image quality is poor

•Scan defects are apparent

Scanner did nothing

•Check the original

Make sure that the original is placed on the scanner glass correctly. For more information, see Load an original on the scanner glass.

•Check the device

◦The device might be coming out of PowerSave mode after a period of inactivity, which delays processing a short while. Wait until the device reaches the READY state.

◦If you are using HP Officejet 6500 E709a/E709d, you cannot scan and print at the same time. The device must finish one job before it can begin another.

Scan takes too long

•Check the settings

◦If you set the resolution too high, the scan job takes longer and results in larger files. To obtain good results when scanning or copying, do not use a resolution that is higher than needed. You can lower the resolution to scan more quickly.

◦If you acquire an image through TWAIN, you can change the settings so that the original scans in black and white. See the onscreen Help for the TWAIN program for information.

•Check the status of the device

If you sent a print or copy job before you tried to scan, the scan starts if the scanner is not busy. However, the printing and scanning processes share memory, which means that the scan might be slower.

200 Maintain and troubleshoot