Chapter 9

Part of the document did not scan or text is missing

Text cannot be edited

Error messages appear

Scanned image quality is poor

Scan defects are apparent

Scanner did nothing

Check the original

Make sure that the original is placed on the scanner glass correctly. For more information, see Load an original on the scanner glass.

Check the device

The device might be coming out of PowerSave mode after a period of inactivity, which delays processing a short while. Wait until the device reaches the READY state.

If you are using HP Officejet 6500 E709a/E709d, you cannot scan and print at the same time. The device must finish one job before it can begin another.

Scan takes too long

Check the settings

If you set the resolution too high, the scan job takes longer and results in larger files. To obtain good results when scanning or copying, do not use a resolution that is higher than needed. You can lower the resolution to scan more quickly.

If you acquire an image through TWAIN, you can change the settings so that the original scans in black and white. See the onscreen Help for the TWAIN program for information.

Check the status of the device

If you sent a print or copy job before you tried to scan, the scan starts if the scanner is not busy. However, the printing and scanning processes share memory, which means that the scan might be slower.

200 Maintain and troubleshoot

Page 204
Image 204
HP 6500 - E709q, 6500 - E709n, 6500 - E709a manual Scanner did nothing, Scan takes too long

6500 - E709q, 6500 - E709a, 6500 - E709n specifications

The HP 6500 series, including models E709n, E709a, and E709q, is designed to cater to both home office and small business needs with its multifunctionality, reliability, and efficiency. These printers stand out thanks to their advanced features and technologies, making them a popular choice for users looking to combine printing, copying, scanning, and faxing capabilities in a single device.

One of the main features of the HP 6500 series is its all-in-one functionality. Users benefit from a machine that can handle a variety of tasks including high-quality printing, fast copying, and professional-level scanning. The maximum print resolution of up to 4800 x 1200 optimized dpi ensures sharp text and vibrant color images, making the printers ideal for producing marketing materials or important documents.

These printers utilize HP’s innovative Thermal Inkjet technology, ensuring precise ink delivery and consistent quality across all print jobs. The HP 6500 E709n model offers wireless connectivity, allowing users to print from virtually anywhere in their home or office through Wi-Fi. Additionally, all models in this series support mobile printing capabilities via HP ePrint, Apple AirPrint, and Google Cloud Print, streamlining the process of printing documents from smartphones or tablets.

Speed is another essential feature of the HP 6500 series, with print speeds reaching up to 35 pages per minute for black and white documents and 34 pages per minute for color. The automatic document feeder facilitates rapid scanning and copying of double-sided documents, enhancing productivity for busy environments.

The design of these printers is user-friendly, featuring a clear LCD control panel for easy navigation and operation. Furthermore, they include high-yield ink cartridges, which help reduce printing costs over time and lessen the frequency of cartridge replacements, making them economical for users with high-volume printing needs.

In summary, the HP 6500 series E709n, E709a, and E709q models exemplify the perfect combination of functionality, speed, and connectivity. With advanced printing technology, mobile compatibility, and economical design, they provide a comprehensive solution for any small office or home workspace.