Error message appears on control-panel display

A non-recoverable error has occurred

Disconnect all cables (such as power cord and USB cable), wait about 20 seconds, and reconnect the cables. If the problem persists, visit the HP Web site (www.hp.com/ support) for the latest troubleshooting information, or product fixes and updates.

NOTE: For more information about error messages, see Errors.

Device takes a long time to print

Check the system configuration and resources

Make sure the computer meets the minimum system requirements for the device. For more information, see System requirements.

Check the device software settings

Print speed is slower when Best or Maximum dpi is selected as the print quality. To increase the print speed, select different print settings in the device driver. For more information, see Change print settings.

Low ink levels

Check the estimated ink levels in the ink cartridges.

NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable.

The ink cartridges might have insufficient ink. Insufficient ink may cause the printhead to overheat. When the printhead overheats, the printer slows down to allow it to cool.

Blank or partial page printed

Check the ink levels

The ink cartridges may be running low on ink.

Clean the printhead

Complete the printhead cleaning procedure. For more information, see Clean the printhead.

NOTE: Turn off the HP all-in-one by pressing the Power button located on the product. Wait until the Power light turns off before unplugging the power cord or turning off a power strip. If you improperly turn off the HP all-in-one, the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues.

Solve printing problems

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