Chapter 9
•Solution 3: Check the ink levels
•Solution 4: Align the printer
•Solution 5: Clean the printhead
•Solution 6: Contact HP support
Solution 1: Make sure the paper is loaded correctly
Solution: Make sure that the paper is loaded correctly in the input tray.
For more information, see:
Cause: The paper was not loaded correctly.
If this did not solve the issue, try the next solution.
Solution 2: Check your print settings
Solution: Check the print quality setting and make sure it is not set too low. Print the image with a high print quality setting, such as Best or Maximum dpi.
Check the media settings. Make sure the media selected matches the media loaded in the device.
Cause: The print quality or copy setting on the product was set too low. If this did not solve the issue, try the next solution.
Solution 3: Check the ink levels
Solution: Check the estimated ink levels in the ink cartridges.
NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a
For more information, see:
Check the estimated ink levels
Cause: The ink cartridges might have insufficient ink.
If this did not solve the issue, try the next solution.
Solution 4: Align the printer
Solution: Align the printer.
Aligning the printer can help ensure excellent print quality.
For more information, see:
Cause: The printer needed to be aligned.
186 Maintain and troubleshoot