HP 6500 - E709q, 6500 - E709n, 6500 - E709a manual Clear jams, Clear paper jams, To clear a jam

Clear jams

Occasionally, media becomes jammed during a job. Try the following remedies before you attempt to clear the jam.

•Make sure that you are printing with media that meets specifications. For more information, see Select print media.

•Make sure that you are printing with media that is not wrinkled, folded, or damaged.

•Make sure that the device is clean. For more information, see Clean the device.

•Make sure that the trays are loaded correctly and are not too full. For more information, see Load media.

This section contains the following topics:

•Clear paper jams

•Avoid paper jams

Clear paper jams

If the paper was loaded in the input tray, you might need to clear the paper jam from the duplexer.

Paper can also jam in the automatic document feeder. Several common actions can cause paper to jam the automatic document feeder:

•Placing too much paper in the document feeder tray. For information on the maximum number of sheets allowed in the automatic document feeder, see Load originals.

•Using paper that is too thick or too thin for the device.

•Trying to add paper to the document feeder tray while the device is feeding pages.

To clear a jam

1.Remove all media from the output tray.

CAUTION: Trying to clear a paper jam from the front of the device can damage the print mechanism. Always access and clear paper jams through the duplexer.

2.Check the duplexer.

a. Push the button on either side of the duplexer, and then remove the panel or unit.

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