HP 6500 - E709n, 6500 - E709q, 6500 - E709a manual Sent faxes are blank or have vertical lines

Chapter 9

Cause: The computer selected to receive faxes is turned off.

Solution: Make sure the computer selected to receive faxes is switched on at all times.

Cause: Different computers are configured for setup and receiving faxes and one of them may be switched off.

Solution: If the computer receiving faxes is different from the one used for setup, both computers should be switched on at all times.

Cause: There is no paper in the input tray.

Solution: Load paper in the input tray.

Cause: The internal memory is full.

Solution: Clear the internal memory by clearing the fax log and memory.

Cause: Fax to PC or Fax to Mac is not activated or the computer is not configured to receive faxes

Solution: Activate Fax to PC or Fax to Mac and make sure the computer is configured to receive faxes.

Cause: HP Digital Imaging Monitor (Windows only) is not operating properly

Solution: Restart the HP Digital Imaging Monitor or restart the computer.

Sent faxes are blank or have vertical lines

Cause: When sending a fax, the pages appear blank or with vertical lines in the sent fax

Solution: Make a copy of the fax. If the copy is correct, the recipient's fax machine may have a problem.

If the copy is blank, the scanner glass, scanner lid backing, or automatic document feeder need to be cleaned. For more information, see Clean the device or Solve scan problems.

Received faxes are blank or have vertical lines

Cause: Faxes received by the product are blank or the printout shows vertical black lines through the image or text.

Solution: Print a self-test page to see if it is printed correctly.

If the self-test page prints correctly, the issue is probably with the sending fax - try receiving a fax from another fax machine.

If the self-test page printed incorrectly, see Solve printing problems.

216 Maintain and troubleshoot