If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our Consumer Assistance Center for help or calling for service, please provide a detailed description of the problem, your appliance’s complete model and serial numbers and the purchase date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM
Nothing will operate
The oven will not operate
The surface units will not operate
Control knob(s) will not turn
POSSIBLE CAUSE
The unit is not wired into a live circuit with proper vokage.
A household fuse has blown or a circuit breaker has tripped.
You have not turned the Oven Selector to BAKE or BROIL.
You have not turned the Oven Temperature Control Knob to a temperature setting.
A household fuse has blown or a circuit breaker has tripped.
You have not plugged in surface units all the way.
You are not setting the control knobs correctly.
You are not pushing in before turning.
SOLUTION
Wire the unit into a live circuit with proper voltage. (See Installation Instructions.)
Replace household fuse or reset circuit breaker.
Turn the Oven Selector to the desired setting.
Turn the Oven Temperature Control Knob to a temperature setting.
Replace household fuse or reset circuit breaker.
Plug surface units in all the way. (See “Replacing” on page 16.)
Push control knobs in before turning to a setting.
Push control knob(s) in before turning to a setting.
continued on next page
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