Avaya 555-250-702 manual Understanding Call Appearance/Feature Button Status Icons

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About the EU24/EU24BL Expansion Module

Understanding Call Appearance/Feature Button Status Icons

When a call arrives for a call appearance on the EU24/EU24BL Expansion Module, the bell icon blinks on the corresponding call appearance. To answer the call, press the button associated with the call appearance.

The icons displayed on the call appearance allow you to determine the status, for example, on Hold, of each call on the EU24/EU24BL Expansion Module. Table 1 contains an explanation of these icons.

Table 1: EU24/EU24BL Status Icons

Icon

Condition

Definition

 

 

 

 

 

None

Idle

The call appearance line is available, or the feature is off.

 

 

 

Ringing

An incoming call is waiting to be answered.

 

 

 

Active

The call you are currently handling.

 

 

 

 

 

 

On hold

A call currently on hold.

 

 

 

On soft hold

A call put on hold during a transfer or conference.

 

 

 

 

 

 

Feature/Line active

Button on left side of the display currently is enabled.

 

 

 

Feature/Line active

Button on right side of the display currently is enabled.

 

 

 

Feature pending

Your request is being processed but is not immediately

 

 

 

 

available.

 

 

 

Feature status

The Call Center Q Time feature uses this icon.

 

 

 

Feature status

The Call Center Aux Work feature uses this icon.

 

 

 

Feature status

The Call Center Service Observing feature uses this icon.

 

 

 

 

 

10 EU24/EU24BL Expansion Module User Guide

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Contents EU24/EU24BL Expansion Module User Guide Avaya Inc All Rights Reserved About the EU24/EU24BL Expansion Module Contents EU24/EU24BL Expansion Module User Guide Issue Date OverviewEU24/EU24BL Expansion Module EU24/EU24BL Expansion ModuleUsing the EU24/EU24BL Expansion Module RequirementsViewing the Alternate Display First Options Main screen displays Understanding Call Appearance/Feature Button Status Icons EU24/EU24BL Status Icons Condition Definition None

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