Avaya 4600 manual Troubleshooting the 4601 IP Telephone, 4630/4630SW IP Telephone User Guide, or

Page 148

Troubleshooting Guidelines

Table 17: Possible Error Messages During 4610SW, 4620/4620SW, 4621SW, 4622SW, 4625SW, and 4630/4630SW Backup/Restore

Error Message

Cause/Resolution

 

 

The FTP Server has

CAUSE: The FTP server has reported that it did not store data.

denied access

RESOLUTION: Verify the FTP server setup parameters, as

Please check FTP

indicated on the FTP Setup Parameters screen. See “FTP Setup”

Setup parameters

in Chapter 8 of the 4630/4630SW IP Telephone User Guide, or

 

see “Backup/Restore Options” in Chapter 6 of the appropriate

 

User Guide for the telephone type.

The FTP Server was unable to store the backup file

CAUSE: The FTP server has reported that it could not store the data.

RESOLUTION: Verify administration and available capacity/ filespace on the FTP server.

Troubleshooting the 4601 IP Telephone

This section describes specific problems that can occur during 4601 IP Telephone installation, administration or normal operation, and possible ways of resolving these problems.

In Table 18, the Error Messages shown in the first column correspond to the equivalent conditions described in “Chapter 4" of the 4600 Series IP Telephone Installation Guide and

Table 16: Possible Error Messages During Installation or Operation of 4600 Series IP

Telephones. However, rather than displaying messages, the 4601 turns its LEDs on and off to indicate an error condition, as described in Table 18’s second column. In addition, not all error conditions result in unique LED indications.

Table 18: Possible Error Messages During 4601 IP Telephone Installation or Operation

Error Message 4601 Visual Indication/Cause/Resolution

Extension VISUAL INDICATION: Message Waiting indicators at top of telephone and

Error the left middle of the faceplate display a broken flutter for a total of 5 cycles (with one cycle being alternating 50 milliseconds on, 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off).

CAUSE: The PBX does not recognize the extension entered or cannot find a valid gatekeeper.

RESOLUTION: Confirm the extension is correct and is correctly administered on the switch. Then try registration again, taking particular care to enter the extension accurately.

1 of 3

148 4600 Series IP Telephone LAN Administrator Guide

Page 147 Page 149
Image 148
Page 147 Page 149
Contents Series IP Telephone Security Introduction Requirements Diffserv Appendix a Avaya 46xx IP Telephone MIB 151 Appendix D Administering Thin Client Directories 171 Contents Series IP Telephone LAN Administrator Guide Introduction About This GuideIntended Audience Document Organization Appendix a Avaya 46xx IP Telephone MIBChange History What’s New in Issue Terms Used in This Guide Signaling MediaChannel EncryptionUnnamed SupplicantVoIP Administrative Online DocumentationConventions Used in This Guide ItalicsAvaya Communication Manager Software Documentation Release Related DocumentsAvaya Communication Manager Documentation Release Avaya IP Telephone Snmp Security White Paper, Issue Administrator Guide for Avaya Communication ManagerSeries IP Telephones Safety Instructions 30A Switched Hub Set Up Quick Reference, Issue 2, July 2002Series IP Telephone Installation Guide Avaya IP Telephone File Server Application Reference Guide4610SW IP Telephone User Guide 4610SW SIP IP Telephone User Guide4620/4620SW/4621SW IP Telephone User Guide 4620SW/4621SW SIP IP Telephone User GuideIetf Documents Schulzrinne RFC ITU Documents Customer Support ISO/IEC, ANSI/IEEE DocumentsPage Overview of Voice over IP VoIP IntroductionData and Voice Network Similarities Delay and Jitter Voice Coding Standards Tandem CodingTelephony Protocols Tftp TftpNAT QoSSnmp Network AssessmentSeries IP Telephones Software Dhcp and File Servers323 WAN ConsiderationsInitialization Process Telephone to NetworkDhcp Server to Telephone Telephone and File ServerTelephone and the Call Server TCP/UDP Port Utilization , , and FigureMedia Gateway or Another IP endpointRtcp Monitor Voice Monitoring ManagerHttps Server Http ServerTftp Server DNS ServerDirectory Server Web or Proxy ServerFTP Server IP SoftphoneSuggestions for Installation and Configuration Reliability and PerformanceApplications Series IP Telephone Another 4600 Series IP TelephoneIP Address Lists and Station Number Portability Security Suggestions for Installation and Configuration Page Requirements Hardware RequirementsMedia Server Avaya IP IP Telephone Release H.323 only ExceptSee the 4600 Series IP Telephone Installation Guide Series IP Telephone Safety InstructionsAdditional Hardware Requirements Software Requirements Software Requirements Page Server Administration 4600 IP Telephone Installation Guide IP Telephone Installation GuideDhcp LldpTelephone Installation Guide 4600 IP Telephone InstallationSson Dhcp GuideAlso, Customizing the 4630/4630SW IP Parameter Data Precedence Dhcp TFTP/HTTPDefinity Release Dhcp and File Servers Software ChecklistRequired Network Information Network Information Before Installation Per Dhcp Server on Choosing a Dhcp Configuration Dhcp Software AlternativesDhcp Generic Setup Option 58 Dhcp lease renew time, if desired Option 52 Overload Option, if desiredOption 59 Dhcp lease rebind time, if desired L2Q=1,L2QVLAN=xxx,PHY2VLAN=yyy Dhcpack Setting of System Values Set to IpaddNetmask GipaddSelect Start--Settings--Control Panel Windows NT 4.0 Dhcp ServerSelect Start--Programs--Admin Tools--DHCP Manager ExampleEditing Custom Options Click Edit ArraySelect Defaults from the DHCPOptions menu Select Scope under Dhcp OptionsSelect option 003 from the Unused Options list Select the Global parameter under Dhcp OptionsWindows 2000 Dhcp Server Verify the Scope Option, 176 46XXOPTIONCreating and Configuring a Dhcp Scope Select Start--Programs--Administrative Tools--DHCPCompleting the New Scope Wizard dialog box displays Under Predefined Options and Values, click Add Change the Data Type to StringTftp H.323 Only Activating the New ScopeTftp Server on S8300 Media Server Tftp Generic SetupAvaya File Server Application Http Generic Setup HttpSeries IP Telephone Scripts and Application Files 78 4600 Series IP Telephone LAN Administrator Guide Choosing the Right Application File and Upgrade Script File 80 4600 Series IP Telephone LAN Administrator Guide Contents of the Upgrade Script Contents of the Settings File Group System Value # Callcenter QoS Ieee 802.1D and 802.1Q86 4600 Series IP Telephone LAN Administrator Guide Diffserv UDP Port Selection H.323 OnlyNetwork Audio Quality Display on 4600 Series IP Telephones Parameters in Real-Time Possible ValuesRsvp and Rtcp Internal Audio Parameters Internal Audio Variables Description Possible ValuesVlan Tagging Vlan ConsiderationsVlan Detection Vlan Separation Vlan Separation Rules Then PHY2VLANUnnamed Registration Ieee802.1X Pass-Through and Proxy Logoff 802.1X Supplicant OperationLink Layer Discovery Protocol Lldp Bootname MAC / PHYTIA Lldp MED LLDP-MED TIA Lldp MEDCnasrvr Impact of TLVs on System Parameter Values Parameter Name ImpactAdministering Options for the 4600 Series IP Telephones Parameter Name Default Value Description and Value Range 4600 Series IP Telephone Customizable System ParametersCoverageaddr CtistatCtiudpport DateseparatorDnssrvr DomainDOT1X DstoffsetDststop EnhdialstatGmtoffset IcmpduL2QAUD L2QSIGL2QVLAN McportPhncc PhndplengthPhnic PhnldPHY2STAT ProcpswdProcstat PushcapSipproxysrvr SipportSipregistrar SnmpaddStatic Static =Vlansep VlantestDNS Addressing Entering Options Using the Telephone DialpadCustomizing the Site-Specific Option Number Sson Enhanced Local Dialing Setting the Date and Time on SIP IP Telephones Setting the Dial Plan on SIP IP Telephones 4xxx68xxx*xx9Z1xxxxxxxxxx9z011x+Customizing the 4630/4630SW IP Telephone PhnemergnumStock Ticker Application Parameters Voice Mail Application ParametersWebhome WebproxyWebexcept Webport4630/4630SW Backup/Restore Setting/Parameter Name TypeCall Log Archive Appstat FtpdirFtpuserstat SyslangSubscribelist TpslistBackup/Restore Parameters Backlight Parameters 4625SW onlyApplication Status Flag Appstat Application Status Flags and Their Meaning Appstat ValueIssue 4 August 2006 124 4600 Series IP Telephone LAN Administrator Guide Issue 4 August 2006 Page Troubleshooting Guidelines Error ConditionsTroubleshooting Guidelines Resolution As above 130 4600 Series IP Telephone LAN Administrator Guide Resolution None Installation GuideExplained in the 4600 Series IP Telephone Return Line Feed . Some Unix File for the PC Ethernet Interface setting PC Ethernet Interface setting toSeries IP TelephoneClear Administrative Option See of the 4600 Series IP Telephone Installation GuideMute 2 5 3 2 7 # Mute C L E a R # Clear all values? =no #=yesReset System Values Reset Administrative OptionMute 7 3 7 3 8 # Mute R E S E T # Reset values? =no #=yes Restart the Telephone View Administration Option Mute 8 4 3 9 # Mute V I E W #Viewing Parameter Values Name System Value Format PWB SNPWB MACName System Value Format Viewing Parameter ValuesGroup Error Messages Aaa.bbb.ccc.dddFile too large Addr option. The 4600 Series IP Telephone During RegistrationFailed to set phone IP Password Error Current options Troubleshooting the 4601 IP Telephone 4630/4630SW IP Telephone User Guide, orExtension 150 4600 Series IP Telephone LAN Administrator Guide Appendix a Avaya 46xx IP Telephone MIB Downloading the Avaya 46xx IP Telephone MIBPage Introduction Browser Features and Behavior General BackgroundContent-Based Style Document SkeletonEnclosed text is shown in an italic font Enclosed text is shown in a monospaced fontLogical Style Enclosed text is shown in a bold fontPhysical Style Physical Spacing and LayoutLists and Tables ListsImages Links FramesForms Colors Character EntitiesFonts Cookies Design GuidelinesFixed-Width Objects 164 4600 Series IP Telephone LAN Administrator Guide Maintaining Context User Interaction Click-to-Dial FunctionalityGenerated code is rendered as this Web Page Appendix C Creating Web Sites for Other Series IP Telephones Page Appendix D Administering Thin Client Directories Page Appendix E The Push Feature Push ContentPush Priorities For More Information on PushIndex 176 4600 Series IP Telephone LAN Administrator Guide Registration, Unnamed Related Documents Index 178 4600 Series IP Telephone LAN Administrator Guide
Related manuals
Manual 14 pages 36.58 Kb Manual 48 pages 37.63 Kb Manual 150 pages 31.67 Kb Manual 32 pages 31.81 Kb

4600 specifications

The Avaya 4600 series is a line of IP telephones designed for enterprise communication. Known for its robust features and reliability, the 4600 series has been widely adopted in various business environments, from small companies to large corporations.

One of the standout features of the Avaya 4600 series is its support for Voice over Internet Protocol (VoIP). This enables businesses to make voice calls over the internet, which can significantly reduce telecommunications costs. The integration of VoIP technology also allows for seamless communication across different locations, making it ideal for businesses with multiple branches or remote employees.

The design of the Avaya 4600 series phones is user-friendly, featuring a clear display and an intuitive interface. Users can easily navigate through various options, making calls, accessing voicemail, and managing contacts a straightforward task. Many models in the series include customizable soft keys, which allow individuals to tailor the phone's functions to their specific needs. This flexibility is crucial in environments where employees need to quickly adjust their communications settings.

Another key characteristic is the high-quality audio. The Avaya 4600 series incorporates advanced audio technologies that ensure clear and crisp sound quality during calls. This is essential for effective communication, particularly in large meetings or conference calls where clarity is vital.

The Avaya 4600 series also supports various network protocols, including Session Initiation Protocol (SIP), providing compatibility with a wide range of network infrastructures and allowing organizations to choose the system that best fits their needs. This versatility makes the 4600 series an appealing choice for businesses looking to future-proof their communication systems.

Security is a major consideration in any enterprise communication solution, and Avaya has incorporated features in the 4600 series to protect against unauthorized access and cyber threats. Encryption protocols help safeguard call data, ensuring that sensitive business information remains secure.

In terms of deployment, the Avaya 4600 series can be easily integrated into existing networks, as well as managed remotely, which simplifies the installation and maintenance process. This feature is particularly beneficial for large enterprises that require scalability across multiple locations.

Overall, the Avaya 4600 series combines advanced technology, user-friendly design, and comprehensive security measures to provide a reliable and effective communication solution for businesses. As enterprises continue to adapt to a rapidly changing communication landscape, the Avaya 4600 series remains a strong contender for organizations seeking to enhance their telecommunications infrastructure.
Top Page Image Contents