Aastra Telecom 480i BROADSOFT manual Troubleshooting

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Troubleshooting

Troubleshooting

This section describes solutions

to some most commonly occurring problems.

Why does my phone display "Application missing"?

If you have experienced networking issues while the phone was downloading the application from the TFTP server, it is possible that the phone can no longer retrieve the required Þrmware Þle. In the event that the phone is no longer able to communicate with the TFTP server in its attempt to re-download the Þrmware and the phone cannot locate the application locally, this message will be displayed.

The phone will display the following: "Recovery web-client at: <IP Address>". The IP Address displayed is the IP address of the phone. If the phone is unable to receive an IP from the DHCP server or has lost its record of its static IP, the phone will auto-assign itself the default IP 192.168.0.50.

To recover the Þrmware for your phone in this circumstance, please perform the following:

1.Launch your web browser on your computer. Please note that your computer will need to be on the same network as your IP phone.

2.In the URL, type: "http://<IP Address>" (where IP Address is the IP Address displayed on the phone). Your browser will launch the Aastra 480i IP Phone Firmware Recovery page.

3.Enter the name of the Þrmware Þle that is on the TFTP server and ready for download.

E.g. "Þrmware.st".

4.Enter the IP of the TFTP server.

5.Press the Download Firmware button.

Please ensure that the TFTP server is running and accessible on the network. If the Þrmware Þle is correctly located on the running TFTP server, the phone will locate the Þle and reload the application onto the phone.

Why does my phone display the "No Service" message?

The phone will display the "No Service" message if the SIP settings have not been set up correctly. Check that the SIP settings are correct in the phone. If using the conÞguration Þles, this could be

a formatting or syntax error. For example, when entering the parameter "sip line1 user name: 5551231234", you cannot use formatting symbols such as "-"

as in "555-123-1234" to format the number or the phone will not recognize it.

How to reset the 480i phone?

From the 480i phone:

1.Press the £button to enter the Options List.

2.Select option 10. Phone Status to enter the Phone Status option.

3.Select option 3. Reset Phone.

4.Press the Reset softkey to reset the phone.

5.Press the Cancel softkey to cancel the current operation.

From the web client:

1.Click on the Reset sub-category under the USER main category.

2.Enter the administrator level user name and password when prompted.

3.On the web page that just opened click on the Reset button to reset the phone.

23Model 480i Broadsoft Admin Guide

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Contents 480i Broadsoft SIP IP Phone Page Table of contents General Requirements OverviewTarget Audience About this GuideMethods of Installation 480i IP Phone Set up480i’s Options List Phone Status Aastra 480i Web Client Select option 3. Subnet Mask to change the subnet mask 480i IP Phone ConfigurationNetwork Select option 6. Tftp Server to change the Tftp server Tftp Server SettingsSIP settings 480i IP Phone Configuration Setting Parameters through Configuration Files Network SettingsParameter dns1 Parameter dns2Parameter sip rtp port Time Server Settings Default Value Range Sip proxy port Sip registrar port Line Settings Sip lineN auth nameSip lineN display name Integration with BroadSoft’s BroadWorks Call Manager Softkey Settings SoftkeyN value Firmware Upgrade Setting Parameters through Configuration Files Troubleshooting TroubleshootingHow to set the 480i phone to factory default? Appendix a Sample Configuration Files Appendix a Sample Configuration Files# Dhcp Appendix a Sample Configuration Files # least one time server IP address Speeddials and 9 for lines Appendix a Sample Configuration Files Appendix a Sample Configuration Files Mac.cfg Appendix a Sample Configuration Files Appendix a Sample Configuration Files Appendix a Sample Configuration Files Speeddials and 9 for lines Appendix a Sample Configuration Files Appendix B Tftp Server Set-up After Warranty Service Limited WarrantyWarranty Repair Services ExclusionsAastra Telecom Inc.2005 41-0101-00 Rev

480i BROADSOFT specifications

The Aastra Telecom 480i BROADSOFT is a sophisticated IP phone designed for modern businesses seeking reliable communication solutions. Renowned for its user-friendly interface and advanced features, the 480i is built to enhance productivity and streamline communication in various work environments.

One of the main features of the Aastra 480i is its compatibility with BroadSoft, a leading platform for cloud-based VoIP services. This integration allows users to access an extensive suite of communication tools, including call management, conferencing, and collaboration capabilities. As businesses increasingly shift towards cloud-based solutions, the Aastra 480i positions itself as a valuable asset in the IP phone market.

The Aastra 480i boasts a sleek and ergonomic design, featuring a high-resolution display that enhances readability and user interaction. With a screen size that allows for multiple lines of information, users can easily manage calls, view contacts, and navigate menus. Additionally, the phone is equipped with programmable soft keys that enable quick access to frequently used functions, boosting productivity further.

In terms of technology, the 480i supports advanced codecs such as G.711, G.723, and G.729, ensuring excellent voice quality and minimizing bandwidth consumption. The phone is also equipped with Power over Ethernet (PoE) capability, allowing it to be powered through the network cable, reducing clutter and simplifying installation.

The Aastra 480i features a robust set of characteristics designed to meet the needs of diverse business environments. It offers dual Ethernet ports, allowing for network pass-through, which is useful in settings where multiple devices may need to connect. Additionally, the phone supports various deployment options, whether on-premises or cloud-based, providing flexibility for organizations of all sizes.

Security is also a top priority for the 480i, featuring encrypted communication protocols to protect sensitive data from potential cyber threats. This focus on security ensures that businesses can communicate confidently without compromising their information.

In conclusion, the Aastra Telecom 480i BROADSOFT is a feature-rich IP phone that combines intuitive design, advanced technology, and security, making it an ideal choice for businesses seeking to enhance their communication capabilities. Its integration with BroadSoft further cements its position as a powerful tool for modern organizations looking to optimize their communication infrastructure.
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