AT&T E2717B user manual Troubleshooting, My phone doesn’t work at all

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Appendix

Troubleshooting

If you have difficulty with your phone, please try the suggestions below. For Customer Service, visit our web site at www.telephones.att.com, or call 1-800-222-3111. In Canada, call 1-866-288-4268.

My phone doesn’t work at all.

•Make sure the power cord is securely plugged in.

•Make sure that the battery wire is securely plugged into the cordless handset.

•Make sure the telephone line cord is securely plugged firmly into the telephone base and the telephone wall jack.

•Charge the battery pack in the cordless handset for at least 16 hours. For optimum daily performance, return the cordless handset to its base when not in use.

•Reset the base. Unplug the unit’s electrical power. Wait for approxi- mately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and base to reset.

•If your batteries are old, you may need to purchase a new battery pack, please refer to page 7 of this user’s manual.

I cannot get a dial tone.

•First try all the suggestions above.

•Move the cordless handset closer to the base. You might have moved out of range.

•Your line cord might be malfunctioning. Try installing a new line cord.

•If the previous suggestions don’t work, disconnect the base unit from the telephone jack and connect a different phone. If there is no dial tone on that phone either, the problem is in your wiring or local ser- vice. Contact your local telephone company.

I cannot dial

• First try all the suggestions above.

out.

• Make sure you have a dial tone before dialing. The cordless handset

 

 

may take a second or two to find the base and produce a dial tone.

 

This is normal. Wait an extra second before dialing.

 

• Make sure your phone is set to the correct dial mode for the type of

 

service that you have (pulse or touch tone). Refer to the Installation

 

section of this user’s manual (page 11) to set the dial mode.

 

• If the other phones in your home are having the same problem, the

 

problem is in your wiring or local service. Contact your local tele-

 

phone company (charges may apply).

 

• Eliminate any background noise. Noise from a television, radio or

 

other appliance may cause the phone to not dial out properly. If you

 

cannot eliminate the background noise, first try muting the cordless

 

handset before dialing, or dialing from another room in your home

 

with less background noise.

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Contents GHz Cordless Telephone E2717B Need HELP? Information about Caller ID with Call Waiting See Table of contents GHz Cordless Telephone E2717BQuick reference guide Ashes when you have unretrieved messages waiting Press to page the cordless handsetsBelt clips Power adapters Parts checklistTelephone base Caller ID and Call Waiting Battery Pack for Cordless HandsetBefore you begin Telephone Operating RangeTelephone base installation Low battery indicator Battery installation & chargingSlide the battery door up to close Wall mounting Plug telephone line cord into telephone cord wall jackBelt clip & optional headset Choose cordless handset ringer sound Choose cordless handset ringer volumeSet cordless handset display date and time Clear Voice Mail for all cordless handsets Choose dial modeChoose cordless handset display language Hands-free speakerphone calls Basic cordless handset operationMaking and answering calls Last number redialBase operation Handset LocatorOptions while on calls Call transfer Cancel the transfer function and resume the external callCall transfer Memory capacity Speed dialingTo call a Speed Dial number Speed dialingTo enter a Speed Dial number To edit or delete a Speed Dial numberTo enter a name Entering names into directoryOptions while entering names Options while entering numbers Entering numbers into directoryTo enter a number To assign a distinctive ringTo search alphabetically Directory searchTo browse through the directory To call a displayed numberTo delete an entry Changing directory entriesTo edit an entry To make an entry into a Speed Dial entryHow Caller ID works On-Screen Message Reason About namesMissed calls To return a call To review your call logTo review your call log Other optionsExample To dial a call log entryDialing options Number displayed asTo delete all call log entries To delete call log entriesTo delete a single call log entry Call log clearedEdit number as desired To add entries to phone directoryEdit name as desired Entry added to phone directoryDisplay screen messages, lights and tones Screen display messagesIndicator lights Alert tonesTroubleshooting My phone doesn’t work at allBatteries will not hold a charge Hear other calls while using my phone Hear noise My Caller ID Important Safety Instructions Especially About Cordless Telephones Precautions for Users of Implanted Cardiac Pacemakers Pacemaker PatientsFCC Part 68 and Acta FCC Part Limited Warranty What does this limited warranty cover?Limited Warranty Please retain your receipt as your proof of purchase Technical specifications Index
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