AT&T EL52100 My caller ID isn’t working, My telephone does not receive caller ID when on a call

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Appendix

Troubleshooting

•Your telephone line cord might be malfunctioning. Try installing a new telephone line cord.

My caller ID isn’t working.

•Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your telephone.

•Your caller must be calling from an area that supports caller ID.

•Both your and your caller’s telephone service providers must use caller ID compatible equipment.

•Make sure the home area code is set correctly in the telephone (see Home area code on page 14).

•If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line and the telephone wall jack (see Telephone base installation on page 4). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.

My telephone does not receive caller ID when on a call.

•Make sure you subscribe to caller ID with call waiting features provided by your telephone service provider. Caller ID features work only if both you and the caller are in areas offering caller ID service, and if both telephone service providers use compatible equipment.

A icon shows on the display and I don’t know why.

•Your telephone has voicemail indication that is separate from the built-in answering system. If appears on the display, then your telephone has received a signal from your telephone service provider that you have a voicemail message waiting for you to retrieve from your telephone service provider. Contact your telephone service provider for more information on how to access your voicemail.

I cannot retrieve voicemail messages.

•Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently (see Answering system and voicemail on page 41). If you subscribe to voicemail service from your telephone service provider (charges may apply), contact your telephone service provider for more information on how to access your voicemail.

Incomplete messages.

•If a caller leaves a very long message, part of it may be lost when the answering system disconnects the call after four minutes.

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Contents User’s manual Congratulations Parts checklist Table of contents Appendix Caller IDAnswering system Avoid placing the telephone base too close to Quick reference guide Main menu Using menusTelephone base installation Battery installation Battery installation and chargingCharge light Important InformationBattery indicators Battery status Action Battery chargingLOW Battery or Handset Place in ChargerTabletop to wall mount installation Wall mount installationDSL filter Wall mount to tabletop installation Menu structure Menu overviewRinger volume Handset settingsPress MENU/SELECT to select Ringer Volume Ringer toneClear voicemail indication Voicemail waiting visual message waiting indicatorSet date/time Key toneHome area code Dial modeAnnouncement Answering system settingsTo play the current announcement To record a new announcementUsing the handset Answering modeUsing the telephone base To delete your announcementNumber of rings Call screening setupPress MENU/SELECT to select Call Screening Message alert tone Remote access codeTelephone base ringer volume Making a call To make a call Making, answering and ending a callOn-hook dialing predialing While the telephone is ringing, press OFF/CLEAR orEnding a call Answering a callSpeakerphone Redial To delete a number in the redial list Options while on calls To access the caller ID history while on a call To access the directory while on a callTemporary tone dialing Chain dialingTo access the redial list number while on a call To stop the paging tone Handset locatorTo start the paging tone Directory memory capacity Directory overviewShows Directory Empty Exiting the directory Speed dial overviewTo create a new directory entry Creating directory entriesKey To add a predialed telephone number to the directoryDial To search by name Reviewing the directoryTo review directory entries To delete a directory entry Dialing, deleting and editing a directory entryScreen shows Delete CONTACT?Robert Brown To edit a directory entryTo clear a speed dial location Speed dial locationsDirectory entry to a speed dial location on this page to Directory EmptyTo dial a speed dial number Information about caller ID with call waiting About caller IDAbout home area code To view the dialing options onMemory match Caller ID historyHow caller ID history call log works Reasons for missing caller ID information Missed new calls indicatorCaller ID operation To view the dialing options To review the caller ID historyTo delete all caller ID history entries To dial a caller ID history numberSaving a caller ID history entry in the directory Answering system new message indication Answering system and voicemailVoice prompts Answering system overviewMessage capacity Call screeningTemporarily turning off the message alert tone Call interceptTo listen to messages Message playbackTo listen to messages at the telephone base To listen to messages at the handsetOptions during playback When messages are playing on the telephone baseWhen messages are playing on the handset To delete all old messages at the telephone base To delete all old messagesTo delete all old messages at the handset Delete ALL OLD, the screen shows no MessageTo play back memos Recording and playing memosTo record a memo Message window displays To remotely access the answering system Remote accessRemote access Handset indicator lights Screen icons, indicator lights and alert tonesScreen icons ANS onHandset alert tones Telephone base indicator lightsTelephone base alert tones ANS ON/OFF lightHandset display screen messages XX Missed Calls Unable to SaveMy telephone doesn’t work at all TroubleshootingCannot get a dial tone Cannot dial outMy cordless handset isn’t performing normally Charge light is off Batteries do not hold a chargeMy calls cut in and out while I’m using my cordless handset Experience poor sound quality when using the speakerphoneHear other calls while using my telephone My cordless handset does not ring when I receive a call My caller ID isn’t working My telephone does not receive caller ID when on a callIcon shows on the display and I don’t know why Cannot retrieve voicemail messagesAnswering system announces, Time and date not set Answering system does not respond to remote commandsDifficulty hearing messages Announcement is not clear Answering system does not record messagesCommon cure for electronic equipment Cleaning your telephone MaintenanceTaking care of your telephone Avoid waterEspecially about cordless telephones Important safety informationEspecially about telephone answering systems Industry Canada FCC Part 68 and ActaFCC Part How long is the limited warranty period? Limited warrantyWhat does this limited warranty cover? Other limitations How do you get warranty service?Telephone operating range Technical specificationsDect 6.0 digital technology Index Index Action Remote command Remote access wallet cardDuring message Playback
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EL52110, EL52100 specifications

The AT&T EL52100 and EL52110 are a pair of versatile cordless telephones designed to enhance communication experiences in homes and offices. As part of AT&T's commitment to reliable connectivity, these models combine practical features with user-friendly designs that cater to a variety of needs.

One of the standout characteristics of both the EL52100 and EL52110 is their DECT 6.0 technology. This advanced technology provides superior sound quality, ensures a secure connection, and maximizes the range of the cordless handsets. Users benefit from reduced interference and enhanced clarity, making conversations smoother and more enjoyable.

The EL52100 model offers a modern look with a sleek, ergonomic design, while the EL52110 adds a vibrant color display that enhances usability. Both models come equipped with a large, intuitive keypad, making dialing effortless even for those with limited dexterity. The handsets also feature a built-in answering machine capable of recording up to 22 minutes of messages, allowing users to stay connected even when they are not available to take calls.

A programmable speed dial feature allows quick access to frequently contacted numbers, making it easier to reach family members or business clients. Additionally, the caller ID function displays the name and number of incoming calls, enabling users to screen calls efficiently. Both models are equipped with a speakerphone feature, which gives users the convenience of hands-free conversations.

Battery longevity is another critical feature of the EL52100 and EL52110. Both models are designed with long-lasting batteries that provide hours of talk time and standby time, ensuring that users remain connected throughout the day without frequent recharging. The eco-friendly power supply also helps in reducing energy consumption.

Users will appreciate the intercom feature, allowing communication between handsets located in different rooms. This is particularly useful in larger homes or offices where quick communication is necessary without having to walk from one area to another.

In conclusion, the AT&T EL52100 and EL52110 cordless telephones offer a blend of modern technology, user-friendly features, and robust performance. Whether for personal use or in a professional environment, these models stand out as dependable tools for effective communication. Their sound quality, battery life, and additional features contribute to a seamless communication experience, making them excellent choices for anyone in need of reliable cordless telephony solutions.
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