Nortel Networks P0919438 02 manual Copyright 2001 Nortel Networks, Trademarks

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Call Center Supervisor Guide

Copyright © 2001 Nortel Networks

All rights reserved. 2001.

The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks NA Inc.

Trademarks

NORTEL NETWORKS is a trademark of Nortel Networks.

Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

All other trademarks and registered trademarks are the property of their respective owners.

P0919438 02

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Contents Call Center Supervisor Guide Copyright 2001 Nortel Networks TrademarksLogging on to Call Center Using ≤·‚› to monitor skillsetsUsing a headset Monitoring tipsLogging on to Call Center Reading the telephone wallboard display Changing your supervisor passwordLogging off Checking skillset mailboxes for messages Playing messages in a skillset mailbox
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