Nortel Networks P0919438 02 manual Call Center Supervisor Guide

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Part No. P0919438 02

Call Center

Supervisor Guide

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Contents Call Center Supervisor Guide Trademarks Copyright 2001 Nortel NetworksUsing a headset Using ≤·‚› to monitor skillsetsLogging on to Call Center Monitoring tipsLogging on to Call Center Logging off Changing your supervisor passwordReading the telephone wallboard display Playing messages in a skillset mailbox Checking skillset mailboxes for messages
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