Nortel Networks NN10300-025 manual Display Queue status indicator

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Display Queue status indicator 41

The queues are presented in the order in which they were entered at login.

				--End--

Display Queue status indicator
	The LCD indicator associated with the Display Queue key gives an
	indication of the number of calls in the ACD queue.
	The following table lists the four states of the LCD indicator.

Indicator			Queue Status		Meaning

Off			Light		There are few or no calls
					waiting.

On			Normal		An acceptable number of calls
					are waiting.

Slow flashing			Busy		Calls are backing up in the
					queue. Calls overflowing to this
					queue will not be accepted.

Fast flashing			Overloaded		Too many calls are in the
					queue. New calls are being
					overflowed to another queue.

Carrier VoIP

Nortel IP Phone 1150E User Guide (CICM)

NN10300-025 04.01 Standard

24 April 2009

Copyright © 2009 Nortel Networks

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Contents Nortel IP Phone 1150E User Guide Cicm Legal Notice Contents Answering a call Answering a second call Using call hold Transferring a call Using conference callLogging off from the network Logging off the ACD queue Using the mute feature Using call forward Navigating the menu systemMaking a call using the directory Using the InboxNew in this release FeaturesOther changes There are no other changes for this releaseNew in this release Overview Overview IP Phone terminal descriptionIP Phone terminal description Terminal display Softkey functionality ACD keys Terminal indicatorsUSB keyboard USB mouse IP Phone 1150E menu systems FeatureLogoff AudioIP Phone 1150E menu systems LanguageUpgrade DiagnosticsTime UserMenu hierarchy How to use the navigation keysRisk of equipment damage Connecting the IP Phone to the LANConnecting the IP Phone to the LAN Procedure job aidLogging on to the network Logging onYou are logged on and the Menu screen appears Logging on to the ACD queuePress the In-Callskey Logging onLogging off ACD feature indicator lamp is litLogging off from the network Logging off the ACD queueLogging off Using a handset Using a handset Using the Activity feature Agent featuresFollow this procedure to end an ACD call Caller is connected. The in-calls indicator lamp is litAnswering an ACD call Ending an ACD callUsing the Not Ready feature Using the Emergency featureAnswering a call from the supervisor Using the Make Set Busy featureYou are removed from the queue You are logged out of the ACD groupIn-calls indicator lamp flashes Using the Walkaway featureCalling the supervisor If you are on a call, that call is put on holdConnect the headset Walkaway feature is deactivated. You are in not-ready modeSupervisor features Answering an emergency Using the Answer Agent featureAgent Status Lamp Calling an agent You are in not-ready mode. See Using the Not Ready featureObserving an agent You are in a three-way conference Using the Talk/Listen feature Using the Forced Agent Availability feature For the location of the supervisor headset jack Press the supervisor Talk/Listen key againViewing agent status Using the Interﬂow featureUsing the Night Service feature Press the Display Agent key Viewing queue statusPress the Display Queue key Information for the current queue is displayedIndication of the number of calls in the ACD queue Display Queue status indicatorFollowing table lists the four states of the LCD indicator Supervisor features When the call is answered, begin speaking Making a call using predialMaking a non-ACD call Editing a predialed numberNumber must be predialed Originating a call from the Inbox or OutboxPress the Inbox key or the Outbox key Making a non-ACD callAnswering non-ACD calls Follow this procedure to answer the callAnswering a call Answering a second callAnswering non-ACD calls Press the hold key to put the active call on holdPress the release key. The call is ended Ending a non-ACD callEnding a non-ACD call While on a non-ACD call Using call holdTransferring a call To put the call on hold, press the hold keyUsing the mute feature Using conference callCall is transferred Dial the number of the person you want to add to the callDuring a call, press the mute key Red light is turned on to indicate the feature is enabledWhile on a non-ACD call To turn off call forward, press the forward key Using call forwardUsing call forward Navigating the menu system Follow this procedure to navigate the main menuNavigating the main menu Selected menu opensNavigating the Audio menu Navigating the Feature menuNavigating the User menu Navigating the Time menuSee Changing your password Viewing and editing your audio proﬁle Using the Audio menuResetting the default volume of the headset Changing the default volumeSelecting the dialpad feedback Default volume is applied the next time the headset is usedSelecting a headset type Step Action Adjusting the contrast level of the display Adjusting the contrast level of the display Using the Assign menu Using the Feature menuFollow this procedure to open the Assign menu From the main menu, open the Feature menuSelect a key to change Feature submenu appearsUsing the Feature menu Directory contact list opens Using the Assign menuUsing the Options menu Labeling a feature keyNew label is applied. You return to the Feature menu Follow this procedure to open the Options menuPress Ok, or press the send key. The Options menu opens Selecting the default line keyPress Yes, or press the send key Viewing features assigned to the ACD keys Viewing features assigned to the ACD keys Press Cancel Follow this procedure to select your language preferenceSelecting the language Terminal now displays text in the selected languageSelecting the language Setting the time zone Using the Time menuEnabling Daylight Saving Time Time displayed changes to that of the selected zoneFollow this procedure to disable Daylight Saving Time Setting the time formatDisabling Daylight Saving Time Select On Press Ok, or press the send keyCheck mark appears beside the format currently in use Setting the date formatResetting the default time Viewing your login type Using the User menuFollow this procedure to view your user name Viewing your user nameUsing the User menu Viewing, disabling, or enabling the auto login featureEnter your new password again Changing your passwordUsing the User menu Testing the local mode Testing the local mode Second confirmation screen appears Performing a ﬁrmware upgradePerforming a firmware upgrade Directory menu opens Using the directoryAdding or editing a directory entry Deleting an entry from the directory Using the directoryMaking a call using the directory Using the directory Follow these procedures to use the Inbox Using the InboxUsing the Inbox Accessing the InboxViewing Inbox call information Press the Inbox keyStoring a number from the Inbox Using the Inbox to make a callFollow this procedure to make a call from within the Inbox Follow this procedure to delete the contents of the Inbox Resetting the InboxAccessing the Outbox Using the OutboxFollow these procedures to use the Outbox feature Follow this procedure to access and use the OutboxViewing Outbox call information Using the OutboxStoring a number from the Outbox Press the Outbox keyResetting the Outbox Using the Outbox to make a callFollow this procedure to make a call from within the Outbox Follow this procedure to delete the contents of the OutboxUsing the Outbox Pairing a wireless headset with the IP Phone Conﬁguring Bluetooth wireless headsetsConfiguring Bluetooth wireless headsets Services menu is displayedDialog box appears, prompting you to enter a PIN Unpairing a wireless headsetSelect Pair Press the send key Switching between a wireless and a wired headset Interaction with wired headsetsPress the Exit key to toggle this option on or off Bluetooth headset feature activationConfiguring Bluetooth wireless headsets Letter appears on the display Using the dialpad to enter textSpecial characters Using the dialpad to enter textKey Action Using a keyboard with an IP PhoneESC Using a keyboard with an IP PhoneFeature access codes Access code Access code summaryAccess code summary Page Carrier VoIP Nortel IP Phone 1150E User Guide Cicm