16 Chapter 2 Features and soft keys
4When you hear an external dial tone, dial the external telephone number.
Note: Contact your system administrator for a list of line pool codes. When entering a line pool access code on PRI lines, you do not hear dial tone.
To make internal calls using intercom soft keys:
1Lift the handset.
2Tap an intercom soft key.
3Dial the extension number.
Note: Contact your system administrator for a list of extension numbers.
Answer calls
When your telephone rings and the light flashes, or an intercom or line soft key indicator flashes:
•lift the handset.
or
•tap the line or intercom soft key with the flashing 
indictor before you lift the handset
Hold
Calls are put on hold automatically when you switch from one line to another.
•While on a call, press 
. The 
indicator for the line on hold flashes.
•To retrieve a held call, tap the line soft key with the flashing 
indicator.
Handsfree
Your system administrator must program the Handsfree feature to your telephone.
•Press 
to make or answer a call.
•To switch to Handsfree when you are on a handset call, press 
and replace the handset. Lift the handset to switch back.
•To switch to Handsfree when you are on a headset call, press 
. Press 
to switch back.
Headset
You must have a headset installed on your telephone to use this feature.
•Press 
to activate the headset mode. When the 
light is on, press a line or intercom soft key to make a call.