Accessing the Front Desk Mailbox Menu

To access the front desk mailbox menu

1.Lift the handset.

2.Dial the Express Messenger message center number.

3.When Express Messenger prompts you for your passcode, enter the passcode for the front desk mailbox.

4.Choose from the following menu options:

Check in Set the guest mailbox status to checked-in.

Check out Set the guest mailbox status to checked-out.

Move Transfer a guest’s messages and greeting to another voice mailbox.

Access Front Desk Mailbox Access the standard voicemail features that are available atthe front deskan extension mailbox options. Note that after you access the main menu front desk mailbox options you cannot return to the front desk menu from the main menu. To get back, you must exit and log back in again.

Auto Attendant Return to the Auto-Attendant – Express Messenger will answer and play the greeting for your hotel or motel. This key only works when you are in a menu. If you are entering numbers, 0 is a numeric entry.

Helping Guests Access their Messages

If a guest calls the front desk and wants to check his or her voicemail messages

1.Press the Trans/Conf key to place the guest on hold.

2.Dial the Express Messenger message center number.

3.When Express Messenger answers, eEnter the passcode for the front desk mailbox.

4.Press . . The system prompts you for the guest’s voice mailbox number.

5.Enter the guest’s mailbox number and hang-up.

6.Wait for the prompt ”You may now complete the assisted login“.The guest is transferred to the guest mailbox.

7.Hang-up. The guest is transferred to the guest mailbox.