Answering a Call

Introduction to the BM32 Button Module

Press the flashing line button on the Button Module to turn on the Speaker and answer the call. Or pick up the handset then press the flashing line button.

Note:

If you have bridged call appearances on your Button Module, you can receive and answer calls to other extensions. For more information, see “About Bridged Calls” in the Avaya 1616 IP Telephone User Guide.

Abbreviated Dial

Abbreviated dial (AD) buttons provide one-button dialing of commonly called numbers. If your administrator has set up AD buttons, you can press a single BM32 button to dial a number.

Lift the handset then press the button that corresponds to the name or number of the person you want to call. If you want to call using the Speaker, just press the button corresponding with that person.

Note:

If your administrator has set up the Program Abbreviated Dialing feature on your telephone, you can program the numbers for AD buttons yourself. For more information, see the user guide for your telephone model.

Accessing Features

Your button module might have feature buttons for features like Call Forwarding, Call Pickup, Go to Coverage, and Auto Callback.

To use a feature button, press the button next to the feature you want to activate.

6 BM32 Button Module User Guide

BM32 specifications

The Avaya BM32 is an advanced business communication device designed to enhance productivity and streamline user interaction in a corporate environment. It is primarily used in combination with Avaya's IP Office™ platform, making it an ideal solution for businesses seeking to optimize their communication capabilities.

One of the standout features of the Avaya BM32 is its expansive 32-button configuration. Each button is customizable and can be programmed to assist users in managing multiple lines and rapid call handling. This feature is particularly beneficial for receptionists, customer service representatives, and other roles that require effective multitasking. The buttons can be set up for speed dials, direct line access, or even voicemail control, making it an incredibly versatile tool.

The BM32 boasts an LCD display that provides real-time information about active calls, voicemail status, and system notifications. This display enhances usability as users can easily monitor their call activities and manage their communications without needing to switch screens or devices.

In terms of connectivity, the Avaya BM32 supports both Power over Ethernet (PoE) and standard Ethernet connections. This flexibility allows for simplified installation and minimizes cable clutter, as it can be powered directly through the network cable. This is particularly beneficial in office layouts where electrical outlets may be limited.

The device also incorporates advanced audio technologies that ensure high-quality voice communication. Features such as wideband audio support enhance call clarity, delivering a more natural conversation experience. Additionally, the BM32 is equipped with noise-canceling technologies that filter out background noise, providing a clear and focused communication environment.

From a compatibility standpoint, the Avaya BM32 seamlessly integrates with various Avaya systems, including the latest iterations of the IP Office platform. This ensures that businesses can easily incorporate the BM32 into their existing infrastructure without the need for extensive system overhauls.

Furthermore, the device supports a range of communication protocols, including SIP (Session Initiation Protocol), which is crucial for modern VoIP communications. This compatibility not only enhances its functionality but also positions it as a future-proof investment for businesses looking to adapt to evolving communication standards.

In conclusion, the Avaya BM32 stands out as a powerful, multifunctional communication tool that enhances user productivity. With its customizable buttons, high-quality audio features, flexible connectivity options, and seamless integration with Avaya systems, it is an essential asset for businesses aiming to improve their operational efficiency and communication effectiveness.