Troubleshooting notes, Error Possible Cause Measures

Troubleshooting notes:

Error	Possible Cause	Measures

No sound or only sound from the	Wrong setup in Windows or the	Check the audio setup of the
speakers.	VoIP Software of your provider.	phone in the system preferences
		of your computer.
		Check your audio setup in the
		preferences of your soft phone.

No picture when calling and using	Ask the provider of your soft	Check your webcam with its own
a webcam.	phone (e.g. Skype) whether the	software to be sure that it works.
	webcam you are using is suppor-	Use a webcam that is supported
	ted.	by the soft phone of your provider.

No telephone connection possi-	Firewall or proxy server setup	Change your firewall or proxy ser-
ble, but USB drivers and software		ver set up as recommended by
work correctly.		your soft phone provider.

No calls to the public telephone	Not enough credit on your	Recharge your account at your
network or to mobile phones pos-	account at your provider.	provider.
sible.

The soft phone of your provider	USB phone driver software not	Start the USB phone driver soft-
does not react	loaded.	ware.
	Wrong soft-phone provider	Select the appropriate provider
	selected in your USB phone	from the USB phone driver list.
	driver.
The USB phone is not detected	The USB ports of your computer	Turn on the USB ports in the
as an USB device.	are turned off.	BIOS of your computer.