Guardian Telecom Inc.
Installation and Operation
Model
Guardian Product Return
Guardian products have been quality tested and are in full working order when shipped from the factory, given the rugged nature of these products shipping is not expected to damage a unit. In the unlikely event of a malfunction, Guardian follows the three step procedure below.
Step I - On-Site Correction
•The most common source of difficulties with a new product is improper installation in one of two ways: incorrect wiring connections or connection to an incorrect power source.
•Product wiring needs to be properly connected to the
•Connecting a telephone to a standard power source, rather than tip & ring, will blow the telephone’s internal,
Step II - Return Materials Authorization (RMA)
•When a product has been installed following user manual instructions, and the unit fails to operate, the user must contact the Service Number indicated on the previous page, to obtain authorization to return the product.
•After providing information on the product, the owner and the nature of the problem, Guardian will issue a RMA number, to be shown on documentation returned with the product.
•In addition to the RMA number, shipping documents should include name, address and telephone number of the owner along with contact information for the person responsible for the repair and/or the user who identified the malfunction.
Step III - Factory Authorized Service
•Once received, each product is carefully inspected and tested. If the product is under warranty, repairs are completed and the product returned to the owner, generally within five working days of receipt.
•A product that has been subjected to misuse, neglect or accident or is beyond the warranty period will be evaluated. The service department will provide the owner’s representative with a repair cost estimate. Once approved, repairs are completed and the product returned, generally within five working days.
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