DUV1000 User’s Guide
9 Appendix B: Troubleshooting
DUV1000 can play the following error messages at different error conditions. These messages aid in troubleshooting any error conditions.
All outgoing calls are PSTN calls. It does not dial in Internet mode.
To make a call in Internet mode, you have to press
“Please configure the phone and try again”
This message is played if you try to use DUV1000 without configuring important parameters. You need to configure the Internet Service Provider (ISP) access parameters and VoIP (Internet Telephone) calling card parameters to use the phone.
“Please check the phone line and try again”
This message is played if DUV1000 is not connected to the phone line properly. Please check the phone line connection and try again. Test the phone line with a normal phone if it persists.
If DUV1000 is behind EPBX you may have to program DUV1000 to look for secondary dial tone or introduce a delay. Please refer to configuration section for more information.
“Password entered is incorrect. Try again”
If invalid password is entered to access configuration state, this message is played.
“The ISP line is busy, please call after some time”
This message is played when the Internet access line is busy. This may happen during peak hours.
“The ISP server is not responding”
It is played when the Internet access modem is not responding properly. If this happens please check the Internet access phone number and country code in configuration menu. If you call Internet access phone number from a phone you will hear modem noise.
“ISP connection could not be established, try later”
It is played when Internet access server is down. Please contact the ISP customer service or try again after some time.
“Please check your ISP parameters and try again”
This message is played when the configured ISP user name and password is incorrect. Please verify the ISP user name and password.
“Bad phone line, Please contact customer support”
It indicates that your phone line may not connect to the Internet at sufficient speed to establish Internet phone calls. Please try another phone line or contact customer support.
21