Polycom vvx 500 manual Answering Calls, Ending Calls, Holding Calls, Transferring Calls, Favorites

Answering Calls

To answer with the speakerphone, press or tap Answer. To answer with the handset, pick up the

handset. To answer with a headset, press .

To answer a new call while on an active call, tap Answer. The current call will be held.

Ending Calls

To end an active call, replace the handset, press , or

press . Or, tap End Call.

To end a held call, navigate to Calls view and highlight the held call. Tap Resume, and tap End Call.

Holding Calls

From Lines, Calls, or Active Call view, tap Hold. If you’re in Calls view, remember to highlight the call first.

To resume a held call, tap Resume from either Lines or Calls view.

Transferring Calls

From Lines, Calls, or Active Call view, tap Transfer, and call the other party. When you hear the ringback sound, or after you talk with the other party, tap Transfer.

Forwarding Calls

To enable call forwarding, tap Forward from Home or Lines view. Tap the forwarding type to enable, type a forwarding number, and tap Enable.

To disable call forwarding, tap Forward from Home or Lines view, tap the forwarding type to disable, and tap Disable.

To enable per-call forwarding: As your phone rings, tap Forward, enter the forwarding number, and tap Forward.

Placing Conference Calls

Call the first party, and after the call connects, tap Confrnc. Then, dial and connect with the second party and tap Confrnc again.

From Lines or Calls view, you can:

•Tap Hold to hold all participants.

•Tap End Call to remove yourself from the call, but keep the other participants connected.

•Tap Manage to manage each participant.

•Tap Split to end the conference and hold all participants.

Timesaver: Placing Conference Calls

If you have an active and held call, tap Join to set up a conference.

Favorites

Favorites are contacts you want quick access to. Your Favorites list displays all your Favorites. A smaller number of Favorites displays in Lines view, and when you tap the phone Line from Home view.

•To view your Favorites list—TapNew Call from Home view, and tap Favorites.

•To make a contact a Favorite—Navigate to your Contact Directory and tap the contact. Tap Add to Favorites, and tap Yes to confirm.

•To dial a Favorite—Tap the Favorite from Home or Lines view, or from your Favorites list.

•To reorder your Favorites list—Update the contact’s Favorite Index number in the Contact Directory.

Tip: What Does a Green Star Mean?

A green star, , indicates a Favorite.

Viewing Recent Calls

To view your Recent Calls list, tap Directories from Home view, and tap Recent Calls.

From the Recent Calls list, tap to sort and order calls,

tap to display only certain calls, or tap a call record to call the person.

Timesaver: Viewing Recent Calls

Tap (shown next) from Lines, Calls, or

Active Call view.

Tip: Saving Recent Callers to Your Directory

From your Recent Calls list, tap next to the call, and tap Save. Enter additional information and tap Save.

Contact Directory

•To view your Directory—TapDirectories from Home view, and tap Contact Directory.

•To add a contact—Navigate to your Contact Directory

and tap . Type the contact’s information, and tap Save. To make a contact a Favorite, enter a Favorite Index number.

•To update contact information—Navigate to your

Contact Directory and tap the contact. Tap , update the contact’s information, and tap Save.

•To delete a contact—Navigate to your

Contact Directory and tap the contact. Tap , and tap Yes to confirm.

•To search for a contact—Navigate to your Contact Directory and tap Search. Enter search criteria, and tap Search.

•To dial a contact from your Directory—Navigate to your Contact Directory and tap the contact. From the contact’s information screen, tap the contact’s phone number.

Listening to Voice Mail

Tap Messages from Home view, and tap

Message Center. Tap Connect and follow the prompts.

Timesaver: Accessing Your Message Center

Tap (shown next) from Lines, Calls, or Active Call view.

Muting the Microphone

During a call, press so other parties can’t hear you.

To disable Mute, press again.

Using Do Not Disturb

If you have a service that supports Do Not Disturb, you can enable or disable ringing. To enable or disable ringing, tap DND from Home or Lines view. When Do Not

Disturb is enabled, the DND icon, , displays in the status bar.

If you have a VVX 600, you can tap to disable DND.

Adjusting Volume

To change call volume, press during a call. To

change the ringer volume, press when the phone is idle or ringing.

Updating Ringtones

To change the incoming call ringtone, tap Settings from Home view, and tap Basic > Ring Type. Tap the ringtone you want.

To set a ringtone for a contact, navigate to your

Contact Directory and tap the contact. Tap , update the contact’s Ring Type, and tap Save.