Polycom IP3000 installation instructions Troubleshooting

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Diagnostics

Opening the Diagnostics Page

Click Diagnostics in the

Navigation panel.

Testing Network Connectivity By Pinging Another Device

1On the Diagnostics page,

enter the IP address of the device that you want to ping.

2Click Ping.

If you can communicate with the device, you will receive a response back from it.

Troubleshooting

No Dial Tone

Check that all connections are tight and in place.

Make sure all connections are correct. See “Installing and Connecting to the Network,” page 4.

Guide

SoundStation IP 3000

User’s

Does Not Ring

and

Check that the ringer is not turned

Instructions

off. See “Selecting a ringer sound,

 

 

or turning the ringer off,” page 7.

Installation3000IPSoundStation

If the volume is turned all the way

down, increase the volume with the

 

 

Up volume key.

Accessing Online Help Information About the Diagnostics Panel

Click i.

Flickering LCD

If your screen appears to flicker, it may be because you are using a certain type of older fluorescent lighting in your building. Move the SoundStation IP away from the lights, or replace the lights.

Quick Keypad Input

Is Not Registered

Press the keys more slowly. Because of system responsiveness, some keys may not be recognized if you press them quickly.

If the problem you are experiencing is not resolved here, please contact your system administrator.

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Contents Installation Instructions User’s Guide Table of Contents Polycom Limited Warranty & Limitation Liability Page Parts List IntroductionInstalling SoundStation IP Preparing for InstallationInstalling and Connecting to the Network Startup SequenceFeatures Using the SoundStation IP Phone Book Viewing or Editing a Phone Book Entry Adding a New Phone Book EntryDeleting a Phone Book Entry Settings Leaving the Settings Area Changing the Date FormatAdmin Login Accessing the Web Interface and Viewing System InformationWeb Interface Browser Menu Toolbar BannerPhone Book Click Phone Book Navigation panelSounds Time & DateTroubleshooting Safety and Compliance Warranty Exclusive Polycom Limited Warranty and Limitation LiabilityExclusions Service Agreements Limitations of LiabilityDisclaimer Governing Law