Polycom IP 430 SIP Troubleshooting, No Dial-Tone, No Display, Incorrect Display, or Bad Contrast

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Troubleshooting

No Dial-Tone

Verify power is correctly applied to the SoundPoint® IP 430 SIP phone:

Check that the display is illuminated.

Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable).

If using inline powering, check that the switch is supplying power to the phone (contact your System Adminis- trator).

Verify if dial tone is present on any other audio paths:

Switch between handset, headset (if present) or hands-free to see if dial tone is present on these other paths.

If dial tone exists on one of these, connect a different handset or head- set to isolate the problem.

No Display, Incorrect Display, or Bad Contrast

Verify power is correctly applied to the SoundPoint® IP 430 SIP phone:

As “No Dial-Tone” above. Verify contrast adjustment:

Follow the instructions in this User Guide to readjust the contrast to a darker level.

Reboot the phone to obtain a default level of contrast (follow the instruc- tions in this User Guide).

No Ringing

Verify successful outbound or inbound calling:

Place a call to the phone under in- vestigation - check that the display indicates incoming call information.

Lift the handset. Ensure dial tone is present and place a call to another extension or number, check that the display changes in response.

Verify incoming ring setting and volume levels:

Adjust the ringing level from the front panel using the volume up/ down keys.

Check that ring type selection is not Silent Ring.

No Audio on Headset

Verify correct connections:

Ensure the headset is plugged into the jack marked Headset at the rear of the phone.

Ensure the headset amplifier (if pres-

Verify successful outbound or inbound calling:

As “No Display” above.

Check same status of handset, headset (if connected) and through the hands-free speakerphone.

ent) is turned on and/or the volume is correctly adjusted.

Ensure that headset is compatible with the phone.

 

 

 

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VoIPon www.voipon.co.uk

sales@voipon.co.uk

Tel: +44 (0)1245 808195

Fax: +44 (0)1245 600030

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Contents Sel Menu Voice Mail DoNotDisturb DEF 6 MNO 9 Wxyz #Contents Troubleshooting Safety and Compliance Optional FeaturesMultilingual Support Localization Phone Reboot Text Messaging Presence / Status / Buddy ListsIntroduction Parts ListConnecting Network and Power Source Installing SoundPoint IP 430 SIPAC Power Option In-Line Power OptionAttaching the Base Connecting the Handset and Optional HeadsetDeskmount Method Wallmount Method Features Key Descriptions Feature Key DescriptionUsing the Handset Using SoundPoint IP 430 SIPUsing Hands-Free Speakerphone Mode Using the HeadsetCall Hold and Resume Answering a CallMultiple Calls on Hold Microphone MuteLocal Conferencing General Key UseSplitting a Conference Transferring a Call Call TimerEnding a Call RedialCall Forwarding Volume AdjustmentDo Not Disturb Deselect Do Not DisturbTime and Date Headset Memory ModeDisplay Contrast Lowed by Basic, ContrastCall Lists Ring TypeContact Directory Ring TypeTo add or edit a contact Speed DialContact Directory To search for a particular contactMultiple Keys Per Line Multiple LinesMultiple Call Appearances To listen to voice messages Shared LinesMultilingual Support Localization Distinctive Ringing / Call TreatmentTo set a distinctive ring for a local contact Select Contact DirectoryPhone Reboot Optional FeaturesText Messaging To read text messagesTo send a text message Presence / Status / Buddy ListsSelect Instant Messages Presence To view and change Presence settingsNo Dial-Tone TroubleshootingNo Display, Incorrect Display, or Bad Contrast No RingingNo Response from Feature Key Presses Safety and CompliancePart 15 Rules Class B Digital Device or PeripheralPolycom Limited Warranty and Limitation Liability Service Agreements Warranty ExclusiveExclusions Disclaimer Limitations of LiabilityGoverning Law Copyright NoticeSales@voipon.co.uk Tel +44 01245 Polycom, Inc Barber Lane Milpitas, CA