7Frequently asked questions
My Bluetooth headset does not switch on. The battery level is low. Charge the headset.
I cannot pair my Bluetooth headset with a mobile phone.
The Bluetooth is disabled. Enable the Bluetooth feature on your mobile phone and turn on the mobile phone before you turn on the headset.
Pairing does not work.
Make sure the headset is in pairing mode.
•Follow the steps described in this user manual (see 'Pair the headset with your mobile phone' on page 5).
•Make sure that the LED light flashes blue and white alternately before you release the call/music button. Do not stop holding the button if you see the blue LED only.
The mobile phone cannot find the headset.
•• The headset may be connected to a previously paired device.Turn off the connected device or move it out of range.
•• Pairing may have been reset or the headset has been previously paired with another device. Pair the headset with the mobile phone again as described in the user manual (see 'Pair the headset with your mobile phone' on page 5).
Voice dialing or redialing does not work on my mobile phone.
Your mobile phone may not support this feature.
The other side cannot hear me on the mobile phone.
The microphone is muted. Press volume/track control button once to enable the microphone.
My Bluetooth headset is connected to a Bluetooth stereo enabled mobile phone, but music only plays on the mobile phone speaker. Refer to the user manual of your mobile phone. Select to listen to music through the headset.
The audio quality is poor and crackling noise can be heard.
The Bluetooth device is out of range. Reduce the distance between your headset and Bluetooth device, or remove obstacles between them.
The audio quality is poor when streaming from the mobile phone is very slow, or audio streaming does not work at all.
Make sure your mobile phone not only supports (mono) HSP/HFP but also supports A2DP (see 'Technical data' on page 9).
I hear but cannot control music on my Bluetooth device (e.g. play/pause/skip forward/ backward).
Make sure the Bluetooth audio source supports AVRCP (see 'Technical data' on page 9).
My headset does not work when the audio cable is connected.
Microphone function will be deactivated if a 3.5mm audio cable is connected to the headset. In such case, your headset is only for music enjoyment.
How can I restore all original headset settings? When the headset is powered off, press and hold the Call/Music button for 10 seconds.The headset is powered ON, entered the pairing mode and then powered off.The factory setting is reset.
For further support, visit www.philips.com/ support.