GE Monogram eKEY manual Troubleshooting, Error log tab and Error Details screen

Page 78

70

eKEY

User Manual

Troubleshooting

The eKEY application stores the 20 most recent errors that have occurred. To view the Error Log, open the eKEY application and select TROUBLESHOOTING from the main menu. In the Troubleshooting screen, the Error Log tab displays a list of errors (Figure 40). Tap an error record to view the error details, including how to troubleshoot it.

Figure 40. Error log tab and Error Details screen

The Key Info tab of the Troubleshooting screen displays your eKEY serial number. If your PDA is inside the eKEY shell, the tab also displays the shell product code, battery level, battery voltage, and firmware version number.

Image 78

Contents Page Trademarks Iii EKEY Contents Showing activity Preface Conventions used in this documentViii Getting started Product overview Software applicationsOperating systems Palm and Windows Mobile 5.0 operating systemsEKEY setup Software installationPalm OS Chapter Getting started ESYNC connection method PC-InternetSoftware registration Windows Mobile OS Chapter Getting started Go to Programs Supra eKEY eSYNC on your PDA PC-Internet Wireless Market area Market Area wizard Mapopolis Download map screen EKEY Loans EKEY Loans applicationAmortization table Loan Details screen Updating EKEY update status message ESYNCConnection methods Connection settings Connection settings screenPC-Internet connection settings PC-Internet connection settings screenWireless connection settings Wireless connection settings screenSupra Dial-up connection settings Supra Dial-up connection settings screenEKEY Automatic eSYNC Manual eSYNC ESYNC menu screenScreen displays the status of the eSYNC operation Manual update Emergency update code screen EKEY KeyBoxes Accessing KeyBoxes Supra KeyBoxesReleasing the key container EKEY menu display inside and outside shellEKEY Agent feedback Preferences screenReleasing the shackle CBS codes Managing KeyBoxes Adding KeyBoxesKeyBox settings screen Changing KeyBox settings Access hours KeyBox access hours settingsCooperating systems Showing activity Viewing showing activity ShowingValueShowing activity reports ShowingValue DashboardMail notifications Opt-in for e-mail notifications screen Mailing showing agents Under Actions, click Send an Email to Showing AgentsViewing eFeedback Click Add or Edit eFeedback on Your ListingEFeedback reminders Add / Edit eFeedback screenReading a KeyBox Select eFeedback Reminder screenKIM voice access KeyBox showing activity detailsEDATA EDATA showing activityEKEY MLS data Listing and MLS data EDATA applicationListings Listing Selection screenCustom search screen MLS Search screen Results screen Listing details screen Tap Detailed Listing Font Client profiles Edit Profile screenRoster Roster screen Messages Messages screenEKEY Chapter SupportTroubleshooting Error log tab and Error Details screenTechnical support EKEY Index Software installation