GE Monogram eKEY manual Technical support

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Chapter 6

Support

Technical support

If you need assistance troubleshooting your Supra software, technical support is available from 5 a.m. to 7 p.m. Pacific Time, seven days a week.

Table 1. Technical support contact information

Website

http://www.supraekey.com

 

 

E-mail

suprasupport@ge.com

 

 

Telephone

877.699.6787

 

 

Fax

503.589.8677

 

 

Note: Please have your PDA ready before calling for technical support.

Another great resource for assistance with your Supra software is our training library, available to all agents. To access the library, go to our website at the following location:

http://www.supraekey.com

In the left-hand column of your screen, click the Training link under the Related Services section.

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Contents Page Trademarks Iii EKEY Contents Showing activity Conventions used in this document PrefaceViii Getting started Software applications Product overviewPalm and Windows Mobile 5.0 operating systems Operating systemsSoftware installation EKEY setupPalm OS Chapter Getting started PC-Internet ESYNC connection methodSoftware registration Windows Mobile OS Chapter Getting started Go to Programs Supra eKEY eSYNC on your PDA PC-Internet Wireless Market area Market Area wizard Mapopolis Download map screen EKEY Loans application EKEY LoansAmortization table Loan Details screen Updating ESYNC EKEY update status messageConnection methods Connection settings screen Connection settingsPC-Internet connection settings screen PC-Internet connection settingsWireless connection settings screen Wireless connection settingsSupra Dial-up connection settings screen Supra Dial-up connection settingsEKEY Automatic eSYNC ESYNC menu screen Manual eSYNCScreen displays the status of the eSYNC operation Manual update Emergency update code screen EKEY KeyBoxes Supra KeyBoxes Accessing KeyBoxesEKEY menu display inside and outside shell Releasing the key containerEKEY Preferences screen Agent feedbackReleasing the shackle CBS codes Adding KeyBoxes Managing KeyBoxesKeyBox settings screen Changing KeyBox settings KeyBox access hours settings Access hoursCooperating systems Showing activity ShowingValue Viewing showing activityShowingValue Dashboard Showing activity reportsMail notifications Opt-in for e-mail notifications screen Under Actions, click Send an Email to Showing Agents Mailing showing agentsClick Add or Edit eFeedback on Your Listing Viewing eFeedbackAdd / Edit eFeedback screen EFeedback remindersSelect eFeedback Reminder screen Reading a KeyBoxKeyBox showing activity details KIM voice accessEDATA showing activity EDATAEKEY MLS data EDATA application Listing and MLS dataListing Selection screen ListingsCustom search screen MLS Search screen Results screen Listing details screen Tap Detailed Listing Font Edit Profile screen Client profilesRoster screen RosterMessages screen MessagesEKEY Support ChapterError log tab and Error Details screen TroubleshootingTechnical support EKEY Index Software installation